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'''Problem'''\n\nWhen a support agent detects a device with network connectivity issues, they need to perform a range of checks and verifications to identify the problem. This takes time, especially when end-user interaction is required to get context for troublehooting.\n\n'''Solution'''\n\nOffer an out of the box workflow that can be triggered manually through Amplify and/or device view to perform basic connectivity checks on a device and facilitate connectivity troubleshooting for an L1 agent.\n\nQuickly identify ethernet and Wi-Fi connectivity issues to diagnose poor connections and communicate directly with the employee in real-time via MS Teams messages on how to improve their situation.\n\n'''Expected value:'''\n          \n* Improve the resolution of L1 tickets related to common network connectivity issues.\n* Facilitate L1 troubleshooting with ITSM ticket updates at each stage of the workflow.\n* Keep employees in the loop with targeted MS teams messages.\n          

Workflow: Connectivity assisted troubleshooting

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