Missing Visibility For Every Call & Session
Collaboration applications underpin today’s productive employee experience, with single-employee issues impacting multiple teams. Because IT lacks visibility into employee hybrid work environments and the networks underlying these tools, poor employee experience can go undetected for far too long - until the tickets flood in.
Comprehensive Collaboration Visibility
Collaboration Experience provides comprehensive visibility across every element underlying employee adoption and use of leading collaboration applications and hardware. Ensure rapid issue validation, isolation, and proactive remediation of performance issues impacting the employee collaboration experience.
Session Context Visibility
See all aspects of employee call and session experience using collaboration applications, meeting rooms, and associated hardware. Use this data to prevent issues, speed issue resolution, and inform vendor relationships.
Fast Issue Resolution
Instantly route issues to the right team with advanced AI analytics and actionable recommendations across device, configuration, call telemetry, and networking data. Speed issue resolution with the diagnostic context that matters.
Proactive Assurance
Identify and resolve potential employee performance and availability issues with collaboration tools long before employee sessions are impacted. Know immediately where you stand versus other companies and how your situation is changing to always stay ahead of employee impacting situations.
Why Nexthink?
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Discover Key Features
Actionable Diagnostic Recommendations
Prevent issues before employees feel them with built-in proactive recommendations on how to optimize employee call quality on Teams and Zoom.
Call Quality Diagnostics
Enhance cross-team efficiency and speeds issue resolution with built-in diagnostics covering all aspects of the technology stack underpinning employee meeting, call, and session performance.
Proactive Collaboration Alerting
Real-time alerts raise awareness of building issues affecting call performance. Then leverage alert data to proactively resolve Teams and Zoom experience issues before employees open tickets.
Call Quality Benchmarking
Compare and contrast employee Teams and Zoom experience across the company to appropriately prioritize team activities.
When we first looked at Nexthink, it was like a revelation. We could suddenly see what our environment looks like."
What Nexthink's been able to do is give us that visibility into our world that we never had. What's going to be the biggest bang for the buck? Let's get the big picture and then walk through it and prioritize the work."
One of our key differentiators is our great employee experience and culture. The Nexthink platform has helped us understand our employee’s digital experience and allowed us to focus on the key elements of that experience that we wanted to address."
When we first looked at Nexthink, it was like a revelation. We could suddenly see what our environment looks like."
What Nexthink's been able to do is give us that visibility into our world that we never had. What's going to be the biggest bang for the buck? Let's get the big picture and then walk through it and prioritize the work."
