Operational excellence.
Minimized costs.
Enhanced experience.
Striking the balance between reducing IT costs and maintaining high-quality, fast delivery is a constant challenge. CFOs consistently mandate IT budget reductions, compelling CIOs and CTOs to sustain service levels without negatively impacting the business or employees. The overarching question for IT becomes, "How can costs be reduced rapidly and consistently, all while preventing an increase in incidents and escalations?"
The answer lies in a strategic approach that comprehensively evaluates all facets of IT initiatives, ensuring a harmonious balance between cost and reward to enhance operational efficiency.
Nexthink emerges as a strategic ally, facilitating critical cost-saving decisions across significant IT initiatives. By providing cutting-edge technology, Nexthink enables the discovery of cost-saving opportunities, analyzes their impact, and helps optimize your digital workplace for sustained efficiency
Trusted and Loved by Our Customers
Uncover saving opportunities. Optimize. Repeat.
Nexthink is your partner in revealing every potential saving opportunity within your digital workplace. Leveraging the comprehensive visibility that Nexthink provides, IT teams can clearly identify and discover all potential areas for savings. Armed with real-time workplace data and active employee engagement, they can evaluate the impact of these actions and optimize their value, both now and in the future.
These opportunities include:
- Efficiently provision and manage hardware assets, eliminating unnecessary cost overheads.
- Trim software license costs without compromising employee productivity.
- Exercise control over service desk costs without extending resolution times.
- Navigate the complexities of Digital Transformation without compromising on cost or quality.
Reduce Hardware Costs
Develop a precise hardware asset plan to effectively oversee the lifecycle of your devices, utilizing the DEX scores to gauge real usage, performance, and employee perception.
Evaluate the actual usage and performance of each device and understand employee perception to:
- Retain: Keep devices with strong technical performance and high employee satisfaction without the need for a refresh.
- Upgrade: Enhance devices through simple hardware upgrades, such as memory or disk space improvements, rather than opting for complete replacements.
- Replace: Only replace devices exhibiting poor performance, over-utilization, and negative user feedback. Streamline costs by targeting specific areas of improvement.
Reduce Hardware Costs
Develop a precise hardware asset plan to effectively oversee the lifecycle of your devices, utilizing the DEX scores to gauge real usage, performance, and employee perception.
Evaluate the actual usage and performance of each device and understand employee perception to:
- Retain: Keep devices with strong technical performance and high employee satisfaction without the need for a refresh.
- Upgrade: Enhance devices through simple hardware upgrades, such as memory or disk space improvements, rather than opting for complete replacements.
- Replace: Only replace devices exhibiting poor performance, over-utilization, and negative user feedback. Streamline costs by targeting specific areas of improvement.
Optimize Licensing Cost
Maximize the value of your existing software licenses by alleviating the financial burden associated with maintaining and supporting underutilized software. Enhance the outcome of annual software license reviews and "true-up" negotiations to ensure fair value. Accurately plan your IT budget and forecast your needs.
Explore all facets of enterprise applications, including user utilization, time of usage, usage patterns, parallel licensing, and more. Immediate actions include:
- Discover and Measure: Gain insights into software usage with real figures measured in hours, minutes, and seconds for each execution over a specified period, facilitating precise software optimization.
- Identify Unused Licenses: Identify users who are not utilizing their licenses, engage with them, and remove those that are underutilized or unused.
- Re-deploy Recovered Licenses: Efficiently re-deploy recovered licenses to users who require or request them, ensuring optimal resource utilization.
Improve Service Desk Efficiency
Minimize Mean Time to Resolution (MTTR):
Quickly identify issues, assessing their speed and frequency. Automate Standard Operating Procedures (SOPs) for Top Call Drivers to expedite solutions.
Mitigate Incidents through Contextual Self-Help:
Empower users to resolve issues independently before contacting the service desk. Integrate automated fixes into the self-service portal to deflect incidents.
Prevent Incidents through Automation:
Proactively identify IT issues in their early stages and apply automated solutions to prevent common service desk inquiries.
Proactively Address IT Challenges:
Attain end-to-end visibility across the enterprise to identify issues and gain critical insights. Integrate IT systems, including ITSM, Chatbots, HR systems, Security Systems, to proactively manage potential problems.
Accelerate Transformations
Evaluate your IT landscape to understand what's presently, in use, and what's not. Examine usage patterns and user paths. Segment users and create personas to facilitate seamless change and transformation with minimal disruption.
Eliminate assumptions and gain confidence in understanding the link between your plan and its execution. Observe real user behavior to assess the adoption and usage of changes.
Maintain an up-to-the-minute understanding of your IT services' connections. Monitor real-time changes and receive instant, in-context feedback to ensure effective implementation.
Anticipate and prevent problems before users notice or are impacted. Identify individuals on the verge of encountering issues before they arise, allowing for targeted preventive measures.
