Nexthink is the first DEX Platform to Achieve FIPS 140-2 Compliance
Nexthink for Government
Nexthink empowers IT Teams across federal agencies and public sector organizations by providing real-time visibility into digital operations, enhancing user experience, and ensuring compliance with stringent security standards.
Nexthink’s advanced analytics and automation platform enables organizations to optimize IT infrastructure, minimize costs, and improve service delivery to better serve their employees, and as a result their constituents.
The World's Leading DEX Platform for:
State and Local Government
Proven results. Nexthink helped a local agency quickly remediate an issue causing frequent device crashes.
See: The IT team set up Nexthink alerts to notify them of increased device crashes and see what was running at the time of the crash.
Diagnose: Using a prebuilt dashboard, they identified a rise in security agent crashes. They found multiple versions of the same security agent installed on devices.
Fix: The IT team remotely uninstalled the duplicate security agent versions on all affected devices and remediated the issue.
The Most Secure DEX Provider
Nexthink is dedicated to keeping customer data secure. As a result, we have developed the strongest security program in the DEX industry, based on standard frameworks such as SOC2 Type 2 (I &II) and ISO 27XXX (001, 017, 018 & 701).
Nexthink has also created and implemented an Enterprise Information Security Management System (ISMS) based on a risk-based approach, including risk assessments, controls that have been developed, and audits of those controls to test their effectiveness.
Transform from Reactive to Proactive IT Management
Enabling unparalleled visibility into issue detection, diagnosis & remediation across all endpoints.
Platform Offerings that Fit Your Requirements
Nexthink is the first DEX Platform to Achieve FIPS 140-2 Compliance
"Fix Our Computers"
From the largest federal departments to the smallest local agencies, enabling your team to operate at peak efficiency is essential for your organization to effectively serve the public. This begins with the technology they use every day.
Reduce Boot & Logon
Employee Problem: “I timed 1 hour 20 minutes from logging in, to Outlook opening today.”
Nexthink Solution: Gain visibility into the services, applications and executables that are directly attributing to slow boot and logon times. Optimize based on employee need vs speed.
Customer Impact: With more than an hour given back in each employees’ day, there's now opportunity to serve more constituents.
Remote Fix or Replace
Employee Problem: “I turned on my computer and it sat at 100% CPU usage.”
Nexthink Solution: Identify root cause(s) for memory consumption then implement an immediate remote fix to the device(s) such as disk space cleanup. Or make a data driven decision that a hardware refresh must take place.
Customer Impact: With employee devices running faster, the real-time help provided on the phone becomes frictionless, no need to put customers on hold while the device loads.
Monitor & Troubleshoot
Employee Problem: “I opened an Excel file today… my computer froze and needed to be restarted.”
Nexthink Solution: Keep a real-time pulse on application performance, see issues down to the individual transaction level so you can troubleshoot accordingly.
Customer Impact: With the ability to see exactly what is happening on the website, you can ensure that every interaction a customer has with your organization is a productive one.
