What Is Healthcare Digital Experience?
Healthcare digital experience refers to any healthcare staff’s holistic experience with the digital workplace technology provided by IT. This includes the performance of applications, networks, terminals, other endpoints, and end-user sentiment. A positive healthcare digital experience has bearings on much more than staff satisfaction—this IT strategy can lead to cost reduction, employee retention, and an improved patient experience.
Why Healthcare Digital Experience Matters
Poor healthcare digital experience leads to high attrition and turnover, rising costs of care, and poor patient experiences. Traditional IT strategies keep up with the pressure, remediating issues as they arise, but lack the ability to drive proactive, cost-efficient strategies that improve the staff, and patient, experience.
Healthcare digital experience strategies enable IT teams to achieve complete visibility across every endpoint, anywhere, so they can find and fix issues rapidly and get ahead of crisis. Digital healthcare experience has many business benefits, including:
Clinician Satisfaction
Doctors and nurses need the highest quality digital experience with clinical applications to improve satisfaction and productivity while reducing attrition.
Cost Reduction
Optimize hardware refresh and licensing spend based on actual usage. Investing in your digital employee experience can result in significant ROIs over 290%.
Sensitive Data
Research, managed care professionals and clinicians frequently work directly with sensitive patient health information, requiring assurance that all necessary security agents are in place and functioning.
Patient Care
The healthcare sector’s ultimate objective is to ensure the health and well-being of our communities at large. Optimizing digital experience means patients will receive better and faster care.
Complete Visibility Into Your Healthcare Digital Workplace
Access real-time insight into every application, device, operating system, network, location and user sentiment to understand your employees’ experience with their digital workplace. Leverage this unique insight to confidently measure and manage your healthcare digital experience.
Improve Employee Experience to Improve Patient Care
Leverage endpoint-deep, enterprise-wide visibility data to swiftly diagnose the root cause of any issue, no matter how complex. Proactively improve your healthcare staffs’ experiences with the applications they use while at work. Reduce interruptions and eliminate digital distractions to enhance your employee productivity and patient experiences.
Experience Delivers Savings
A tailored digital employee experience solution delivers tangible and significant savings. Utilize valuable insights to cut costs and bolster profitability through optimized workstation hardware and software, reduced support time, and improved staff productivity and retention.
Make Healthcare Technology Work at its Best
The rise of telehealth and the vital role of Electronic Health Records, productivity suites and specialty applications put IT under pressure. Combine real-time analytics, two-way targeted engagement and automated remediation to scale IT efficiency and minimize employee downtime.
Total Visibility for Total Compliance
Maintain comprehensive visibility and control over every endpoint, versioning and network to keep sensitive patient information secure and compliant at all times and prevent security breaches. Quickly detect shadow IT activities and compliance failures to remediate them before they put you at risk.
A Healthcare IT Solution that Benefits the Entire Ecosystem
Real-time endpoint data for devices, applications and network connections to measure, manage and improve the digital employee experience.
Hospitals and Health Systems
Improve productivity and address burnout by shifting the focus to care, outcomes and community health.
Pharmaceutical Companies
Facilitate collaboration across research and clinical trials, strengthen security protocols, and maximize investments in drug development and efficient manufacturing.
Managed Care and Insurance
Great customer service follows great digital experience: delight customer-facing employees at work, develop new products and services and optimize integrations with health systems.