Service Desks Struggle With Inefficiency
The typical service desk lacks information, diagnostics, and remediation capabilities to keep up. Tickets take too long to fix and issues are too often escalated to expensive high-level agents. Back-end solutions also consume too much time and resources to implement and regularly update. The end result: an expensive and inefficient service desk.
Strengthen the Service Desk & Improve Support
Amplify is a simple, front-end plugin that puts comprehensive, real-time Nexthink insights and remediation power at frontline agents' fingertips to help close tickets faster and escalate less. Make IT support painless for agents and end users alike with Nexthink Amplify.
Drive Service Desk Efficiency
With comprehensive Nexthink insights, L1 agents can respond fast, with confidence, and address a broader range of issues, reducing costly escalations and driving resource efficiencies within end-user support.
Easy Set-Up and Maintenance
Unlike traditional back-end integrations, Amplify can be set up, configured, and deployed across the service desk in less than five minutes, minimizing time to value. Any requirement to update and manage versions is erased.
Improve Employee Satisfaction
Standards for service quality have never been higher and it's crucial to equip agents to deliver on those expectations. Amplify enables streamlined IT interactions, redefining what an IT support experience can feel like to employees.
Why Nexthink?
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Discover Key Features
Unified Device & User Properties
Get a consolidated, real-time view of key attributes of employees and their device properties in a single pane, without end user involvement. Configure Amplify to pull this automatically or retrieve the information with a single click.
Smart & Actionable Checklists
Nexthink checklists provide clear callouts on problem areas for fast, unambiguous diagnostics. Create as many checklists as you like, enrich them with supporting content, and link specific remote actions for even faster remediation.
One-Click Remote Actions
Access a deep library of pre-configured remote actions, ready to launch within seconds. Link and limit remote actions to any role and tie them to specific checklist items to help agents execute fixes with utmost confidence and efficiency.
We faced big challenges concerning insights into the IT stability of our digital workplace performance. Nexthink showed us where we had to begin to measure and evaluate in order to improve.
I encourage everyone to embed Amplify into their ITSM systems. The integration is seamless and the results we experienced are incredible: a 5-minute reduction in handling time and 12% reduction in MTTR, after just a few months of deployment.
With Nexthink, we needed a tool to present all the different data in a readable way. With Nexthink we’ve received readable data in order to improve the digital experience.
We faced big challenges concerning insights into the IT stability of our digital workplace performance. Nexthink showed us where we had to begin to measure and evaluate in order to improve.
I encourage everyone to embed Amplify into their ITSM systems. The integration is seamless and the results we experienced are incredible: a 5-minute reduction in handling time and 12% reduction in MTTR, after just a few months of deployment.
