Customer Outcomes and Services

SERVICES WE OFFER

Our team of experts will guide you to rapidly achieving your DEX goals using our proven methodology for long term success.

Our flexible set of packages enables you to plan for each stage of your DEX customer journey with a consistent approach to measure employee experience, engage with employees and continuously improve.

Implementation Services

Become the Master

Our Implementation Services deliver positive business outcomes from the start. Our Foundation packages provide subject matter experts to deliver personalized training and step-by-step guidance to help you meet your goals and continuously demonstrate the value of Nexthink.

Partner with our dedicated team to fast track your value cases through a series of instructor-led workshops and enablement sessions tailored to your business needs.

At the end of your scope, integration, training, best practices, Customer Success Plan and Value Tracker will be your foundation for self-sufficiency and continued success.

Consulting Services

For each stage of the DEX journey

Technical Account Manager

Deploy technical best practices and expedite your time to value with a dedicated solution advisor for a one-year engagement.

HyperCare

Achieve rapid value and maximize adoption post-go-live with an experienced Nexthink practitioner.

Experience Insight Service

Understand and improve your DEX Score with analyst-led reports and recommendations.

Nexthink Accelerate

“Human Powered” Digital Employee Experience Subscription Service

Transformational change requires a relentless focus on outcomes. Partner with Nexthink Accelerate’s skilled team of experts to extend your team’s capabilities. Leverage a team with decades of experience around digital employee experience data, content, and analytics for the knowledge and instruction to help you efficiently deliver your desired outcomes.

Nexthink Accelerate connects you with the leading experts, technology, experience, and focus needed to elevate your organization’s DEX maturity and keep your DEX momentum on track.

Our Customer Driven Focus

Our Customer Success Framework puts the customer at the center of everything. We deliver a solution, not a product. With a focus on adoption and utilization, we provide DEX best practices that will drive optimization and efficiency. Our personalized Customer Success Plans accelerate time to value with an emphasis on continuous improvement.

Assess

Outline customer readiness and strategize vision

Implement

Operationalize critical success factors to deliver business objectives

Run

Execute Customer Success Plan and realize promised value

Evolve

Achieve DEX maturity with framework for continuous improvement and innovation

100+ Digital Experience Experts

Engagement Managers Architects, Consultants
Global L1/L2
Service Delivery Manager
24/7 Support
Experience Operations Center
Local Support Account Managers

"Innovative technology and proper support timely delivered. The whole suite is designed for fast access, great user experience for all user layers - an IT specialist up to the CIO observing various dashboards or portal components. It comes very handy in all kind of use-cases, being used literally daily by 10 different IT sub-teams."

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"Nexthink is not just a tool but an opportunity to transform the IT and its perception. IT becomes proactive, instead of reactive. Not only Nexthink is a user friendly tool, with a lot of content at disposal to gain all necessary knowledge, but the client is provided with Nexthink resources to cover all aspects from technical implementation, to business implementation."

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"They work to help the customer make the most of the investment of the software. They understand that a happy customer is priority one. We have used this product for everything from identifying systems that are having issues with our environment to diagnosing slow application issues. The ability to give real data to a user can really help show them where an issue if coming from and how to fix it."

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"We've had Nexthink for just over a year now and our IT teams rely on it heavily. I could go on for many examples, but just to say we consistently get value from our Nexthink implementation."

Read Full Review

"Innovative technology and proper support timely delivered. The whole suite is designed for fast access, great user experience for all user layers - an IT specialist up to the CIO observing various dashboards or portal components. It comes very handy in all kind of use-cases, being used literally daily by 10 different IT sub-teams."

Read Full Review

"Nexthink is not just a tool but an opportunity to transform the IT and its perception. IT becomes proactive, instead of reactive. Not only Nexthink is a user friendly tool, with a lot of content at disposal to gain all necessary knowledge, but the client is provided with Nexthink resources to cover all aspects from technical implementation, to business implementation."

Read Full Review

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The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Enriching Your Customer Journey

Nexthink Learn

Role-based interactive training courses to help you excel with Nexthink.

Support

Resolution when you need it with 24/7 customer support worldwide via phone, email and our support portal.

Community

Connect to thousands of technology professionals, just like you, solving real world problems, every day.

Documentation

Access product manuals, installation and configuration guides and much more.

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