Nexthink Certified as Customer Favorable by TermScout in the Experience Management Software Category
BOSTON / LAUSANNE — March 13, 2024 – Nexthink today announced its Main Service Agreement was certified as Customer Favorable by TermScout, an independent contract rating agency, in the Experience Management Software category. The certification is based off of an industry-leading, third-party review of Nexthink’s Information Technology contracting and licensing program for enterprise customers.
Nexthink placed in the highest bracket, ranking in the top 14% of all IT vendors for its documentation standards. TermScout noted Nexthink’s ease of use, transparency, and customer favorable approach in its review.
Nexthink’s Main Services Agreement was reviewed by TermScout alongside its supporting documentation, such as the information security agreement and its support and services agreements. Nexthink’s documentation supports its many products and services, and is backed by third party audit processes and certifications, including ISO 27001, 27017, 27018 and 27701 as well as SOC 2 Type 2 designations.
“We consider our relationship with our customers to be a partnership and we rely on them to share their feedback so that we can adapt to their needs,” said Yassine Zaied, Chief Strategy and Marketing Officer at Nexthink. We know time is precious for IT teams, so whether it's saving time in contract negotiations or saving time committed to digital transformation, Nexthink is focused on giving that time back. This certification validates that the work we have put in to making our customers feel valued has paid off.”
Often times, IT vendors offer contract documentation that is one-sided benefiting the vendor at the expense of the customer. Nexthink takes a customer-focused approach which has earned its legal documentation a rating of 70% Customer Favorable for balance and an 80% Customer Favorable rating within data basics.
The TermScout certification and ratings allow customers to work with Nexthink with the utmost confidence that their needs will be met at the standard they have come to expect from a vendor, even prior to their formal relationship.
Nexthink is focused on improving customer experience through best practices, which include onboarding through the legal documentation process with a comprehensive approach that is transparent, efficient, relevant, and focused on customers.
You can learn more about Nexthink Legal’s comprehensive information and documentation program here.
About Nexthink
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
