How Nexthink Customers Mitigated the Impact of a Global IT Crisis Through Preventative IT Management
BOSTON / LAUSANNE – July 25, 2024: The recent global system outage caused by an incompatible CrowdStrike update with Microsoft Windows has sent shockwaves across multiple industries, including airlines, media, and banking. The incident resulted in millions of devices experiencing blue screen errors, leading to significant travel delays, operational disruptions, and widespread frustration.
However, amidst this chaos, a leading global consumer goods company managed to significantly limit disruptions thanks to Nexthink’s advanced IT monitoring and analytics capabilities. Nexthink’s platform detected the issue early, allowing the IT team to quickly identify the root cause, understand which devices were impacted, and implement effective solutions to restore functionality and ensure every device was functioning normally.
Pedro Bados, CEO and Founder of Nexthink, commented on the situation: “This incident clearly illustrates the transformative power of preventative IT management. This approach enabled multiple organizations to maintain operational stability and avoid the widespread chaos experienced by others. Observability is crucial; it’s about seeing every event, detecting anomalies in real time, and addressing issues before they escalate. Unfortunately, some organizations have not yet made the necessary investments in digital workplace observability, leading to unnecessary disruptions and sleepless nights for their IT teams.”
Nexthink’s success in mitigating the impact of the outage showcases the importance of modern IT solutions in maintaining business continuity and resilience. Companies leveraging such technologies could swiftly identify and address issues with minimal disruption. As businesses become increasingly reliant on digital infrastructure, the need for preventative IT management to identify and address problems before they escalate becomes crucial.
About Nexthink
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
For further information, please contact:
