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'''Problem'''\n\nYou can only troubleshoot system crashes after they have happened, which either require proactive investigations or a ticket to be submitted. In any case, this disrupts your service desk team as they need to reach out to affected devices and/or open tickets manually to diagnose the underlying cause. These manual troubleshooting scenarios tend to be quite simple and repetitive as with simple and common fixes, but they still take cost you time.\n\n'''Solution'''\n\nOrchestrate the troubleshooting of system crashes with a real-time workflow triggered after any system crash. The workflow will automatically notify the owner of the affected device, check and update any pending drivers, as well as open and close a ServiceNow ticket. The error code of the system crash will be automatically retrieved and parsed through chatGPT to add the root cause and additional troubleshooting context in side the ticket as a work note.\n\n'''Key Features:'''\n* Reduce employee frustration related to a system crash by automating the incident report for them\n* Save service desk time by reducing manual troubleshooting and automating ticket management\n* Prevent future tickets by automating a fix or providing the proper root cause to investigate for service desk teams.

Workflow: System crash troubleshooting

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