Description

Problem

Password lockouts are extremely common and disruptive, even when an employee is reminded. It is a leading cause of L1 issues for many companies with short password change frequencies. If an employee forgets that their password is about to expire, they will be locked out and will have to submit an urgent request. Overall, this issue is the leading cause of tickets and it also requires a lot of IT support time to resolve it individually.

Solution

This workflow helps automate password expiration reminders to users on Windows devices through multi-level checks and reminders across multiple communication channels. With support for both on-premises Active Directory domains and Entra ID environments, the workflow provides a universal way to help reduce disruptions caused by expiring user passwords and IT support workload on the topic.

Key Features:

• Prevent L1 tickets from password lockouts to significantly save IT support time.
• Reduce employee frustrations with proactive notification and support across multiple communication channels.
• Reduce security risks from poor password compliance standards.

Screenshots