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'''Problem'''\n\nMicrosoft Teams client is a vital communication application that is used across many business processes. However, issues with Microsoft Teams are among the most common, and require IT support teams to dedicate significant time to troubleshooting.\n\nThese issues can cause frustration for users and present challenges for IT departments, as they are unable to communicate with the affected users due to the Teams client being non-operational. In the majority of cases, issues affecting Microsoft Teams are very similar and require standard and simple steps to resolve.\n\n'''Solution'''\n\nOffer L1 teams the ability to trigger a fully automated workflow that will perform the basic remediation steps that fix Teams client for the majority of cases.\n\nA Service Desk ticket is updated at each step of the process to provide a summary of the steps taken and the status of the device. This can be triggered by L1 manually or, in the future, from a self-service system.\n\n'''Key Features:'''\n* Improve employee experience by performing quick and automated troubleshooting without the need to schedule a remote session with IT support.\n* Simplify and accelerate the Microsoft Teams client troubleshooting process for the Service Desk agent by reducing the number of steps they need to perform to investigate and/or resolve the issue.\n* Speed up Service Desk ticket resolution by automating common repetitive remediation steps.

Workflow: Microsoft Teams assisted troubleshooting

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