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''This pack uses a Score which must be configured by Nexthink Professional Services or by a certified Nexthink partner.''\n\nThis Level 1: Checklist library pack works in conjunction with the pack [https://www.nexthink.com/library/level-1-office-checklist Level 1: Office].\n\nIt will help L1 agents to quickly spot issues and troubleshoot the most common incidents, potentially reducing the number of tickets that are escalated to L2 support. Furthermore, ensuring that endpoints meet the requirements can help avoid L2 support losing time when tickets are escalated.  The checklist also looks for important pieces of software being installed such as the corporate collaboration tool(s).\n\nIncluded along with this pack are some example Custom Actions for use within the Finder by the L1 support team. These examples must be configured to be usable with your IT environment.\n\n* You can find more information on creating and modifying Custom Actions [https://docs-v6.nexthink.com/V6/6.30/creating-a-remote-action here].\n* You can find the example Custom Actions [http://download.nexthink.com/library/examples/Example_L1_Checklist_CustomActions.xml here].

Level 1: Checklist

Checks if the Winmgmt service is set to start automatically, if not, set its start type as automatic. Also checks if the Winmgmt service is running, if not, it tries to start it. It also tries to repair the WMI repository if it is on a non consistent status.

Repair WMI

VM Windows 10 x86/x64 (English) (2004, 20H2, 21H1)

Level 1: Checklist

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