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''Note:'' This V2 pack is designed to work with the new ServiceNow Incident Management Connector 2.4.\n\nIT support teams are often faced with ticket escalations, reactive firefighting, and growing incident backlogs, which quickly drain IT resources, create employee frustrations and impact business wellbeing. To avoid these kinds of situations, proactive IT strategies become invaluable.\n\nEmployee self-help is a key element in enabling IT teams to be more proactive by giving employees the means to resolve IT issues themselves before they reach the service desk.\n\nNexthink self-help integration for the [https://www.servicenow.com/products/service-portal.html ServiceNow Service Portal] enables employees to identify and resolve IT issues without interacting with IT. The Nexthink widget on the Service Portal automatically retrieves data about the logged-in user's device and applications and returns important fixes or suggestions that will best improve their digital employee experience.\n\nThe widget can return three different types of information:\n\n* ''Warnings:'' Informs an employee of a current issue that requires immediate attention and how to fix it with a single click or with step-by-step guidance.\n* ''Suggestions:'' Informs an employee of a current condition that could negatively impact them in the future and how to resolve it with instant fixes, awareness articles or guidance.\n* ''Green lights:'' Informs an employee of elements in their digital landscapes that are running smoothly or have successfully been fixed.\n\nYou will dramatically reduce incoming ticket count, help employees stay in control of their digital experience and allow support teams to focus on more important matters.\n\n''Note:'' This pack requires the updated [https://store.servicenow.com/sn_appstore_store.do#!/store/application/69061e71db1cc30086483ecf9d961937/2.4.0 ServiceNow Incident Management Connector 2.4,]\nwhich can be downloaded on the [https://store.servicenow.com/sn_appstore_store.do#!/store/home ServiceNow store]\n\n[https://www.nexthink.com/blog/it-support-fatigue-servicenow/ Read more about the importance of self-help]

Employee Self Service V2

This Remote Action is designed to help employees to maintain healthy levels of disk space. It can be used in 2 different formats, either with the Campaign which will provide some information to the employee with the option of a light or deep clean, which the employee can select. Without the campaign, administrators can use the Remote Action to automatically clean the disk according to the input parameter options they supply (Light or Deep).\n\nLight clean only cleans the recycle bin.\n\nDeep clean on macOS cleans the bin and user cache folder (/Users/$USER/Library/Caches/).\n\nDeep clean on Windows cleans the recycle bin and user temporary files.\n\nIt is possible to run a silent execution without user interaction via the Campaign, in this case, the Campaign can be skipped by providing an empty GUID as input disk_cleanup_campaign_id. When using this silent method the “cleanup_level” determines how cleanup will be processed.\n\nNote: To skip triggering the campaign, use a dash (-) in the campaign ID input parameters for macOS and two single quotes ('') for Windows.

ID of the campaign to allow the user select which clean up level will be applied

Disk cleanup campaign ID

ID of the campaign to notify the user that the cleanup process has finished

Cleanup completed campaign ID

Files modified less recently than this threshold will be deleted. Provide number of days

Remove files not modified in days

Maximum random delay set to avoid overloading server hosting virtual machines. Provide number of seconds less than 600

Maximum delay in seconds

Cleanup level to support Chatbot solution. Relevant only in case empty guid is provided in disk_cleanup_campaign_id parameter. Accepted values are (Light/Deep), by default Light is applied

Cleanup level

Disk cleanup

Cleanup space

Please note that this Remote Action is only supported on the Teams version 'Microsoft Teams Classic'.\n\nCloses Microsoft Teams Classic if it is open and deletes the cache files. Can be used for troubleshooting purposes on devices facing issues with Microsoft Teams Classic.

ID of the campaign to notify user that Microsoft Teams must be closed for the cache cleaning. Provide an empty value to avoid executing this campaign

Campaign ID

ID of the campaign to notify the user about the finish of the Microsoft Teams cache cleaning. Provide an empty value to avoid executing this campaign

Operation completed campaign ID

Clear Microsoft Teams Classic Cache

VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)

Checks password expiration date and if it is within the time frame provided by the input parameter, runs a campaign to warn the user (providing a link to reset the password).\nThis script is compatible with devices running Kerberos user management.\n\nSupported platforms: macOS

The script should be executed every 1 day.

ID of the campaign to notify the user that the password is about to expire. This input can be set to empty (-) to avoid notifying the user

Number of days left for the password to expire. If expiration date is inside this time frame, the campaign is triggered

Days until expiration

Kerberos password expiration reminder

Number of days left for the password to expire

Expiry date

Checks password expiration date and if it is within the time frame provided by the input parameter, runs a campaign to warn the user (providing link to reset the password).

ID of the campaign to notify the user that the password is about to expire and to provide the URL to reset it

Number of days left for the password to expire. If expiration date is inside this time frame, the campaign is run

Maximum random delay set to avoid domain controller overload. Provide number of seconds less than 600

Number of days for the password to expire since it is set

Invoke proactive password reset

Number of days left until password expiry

Returns if the user password never expires

Password never expires

Windows 7 x86/x64 multiple languages, Windows 10 x64 (1809, 1903)

Employee Self Service V2

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