Lessons Learnt from the Path to Zero Tickets - Expert Panel Series

What does it really take to eliminate tickets and move IT from reactive support to strategic impact?

In this two-part continuation of our Lessons Learnt webinar series, IT leaders from world-class organizations share how they are creating a truly preventative IT operating model –and how they sustain that progress over time.

Part 3: Prevention as the operating model

Learn what happens when prevention becomes the default approach to IT.

Join Matthew Harmon, IT Director at Burns & McDonnell, as he shares lessons from the journey toward a zero-disruption workplace. Discover how AI and automation are helping IT teams prevent issues before they impact employees, reducing disruption and making support increasingly invisible.

Through attending this session, you will learn:

• How leading organizations are reducing employee disruption by preventing issues before they impact productivity.
• How Spark is helping shift IT from responding to incidents to preventing them altogether.
• What practical lessons organizations have learned through taking the preventative approach.

June 30 | 10:00 ET / 16:00 CEST

Part 4: Operationalizing for success

Learn how leading organizations sustain and build on the progress of a zero-friction, zero-ticket, and zero-disruption workplace.

Even with fewer tickets and less disruption, change is constant and transformation is not a one-time initiative. As technologies, employee expectations, and business priorities continue to evolve, organizations must find ways to adapt while maintaining momentum.

This session will explore how leading organizations build the capabilities, operating models, and cultures needed to manage change effectively, continuously improve the employee experience, and stay ahead of what's next.

Coming in July.

Register once and secure your spot for both sessions.