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'''Problem'''\n\nYour organization is a heavy user of the Genesys application, but you lack visibility over its usage across the organization. This means you are unable to identify both stability and adoption issues with the application, which leads to hidden employee frustrations, as either the application is not working as intended or it is not adopted properly. Ultimately, this leads to a loss of productivity as employees have a sub-optimal experience with Genesys.\n\n'''Solution'''\n\nInstall pre-built applications to monitor the adoption, reliability and connectivity of your Genesys application and troubleshoot any issues directly from [https://docs.nexthink.com/platform/latest/applications Nexthink Applications]. \n\n'''Expected value'''\n\n* Monitor usage to identify abnormal behavior and optimize the adoption of the application.\n* Proactively detect stability issues to troubleshoot and fix them before tickets can be created and/or employees can be impacted.\n* Measure and report on employees' experience with Genesys.

Genesys troubleshooting

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