Zero Tickets Expert Panel: Leading the Transformation

Many organizations know they need to move beyond reactive IT support but turning that ambition into a clear plan is often the biggest challenge. That’s because achieving a zero-ticket environment requires more than technology – it demands strategic vision, operational alignment, and cultural transformation.

In this session, IT leaders from Marsh McLennan and AG Insurance will share how they defined a vision for a zero-ticket environment and developed the strategy to turn that vision into action.

You will learn:

• How to define strategic goals that connect IT objectives to business outcomes.
• How to foster a proactive culture that drives the mindset shifts across IT teams and the wider organization.
• How to scale your impact and communicate the value of your work to business leaders.

Walk away with actionable strategies and real-world insights to guide your journey toward a zero-ticket IT environment.

Speakers

• Marsh McLennan 
  • Ashu Tewari, Senior Manager: End User Experience, Colleague Technology – Endpoint Digital Engineering  

• AG Insurance  
  • Samuel Vandenberghe, Head of IT Service Desk 

• Nexthink 
  • Thomas Mcgrath - Director of Strategic Content and Communications, Host of ‘Soul of a CIO’