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Webinar

Lessons From the Clubhouse: Tactics to Achieve Zero Tickets

Tuesday, July 22nd 2025
11:00 CEST

Spending time in the clubhouse after a round of golf gives you the opportunity to recap your game and learn from other players about where you could improve. Come hang out in the Nexthink clubhouse with Peter Elkin (Toyota Motors North America), Tom Huegel (US Bank), and Alan Klackner (ZS) to hear about their strategies for reducing service desk ticket volume and why that’s a winning move for IT leaders and the business.

Learn firsthand how experienced customers are:

  • Leveraging DEX to resolve issues before employees even need to call for help
  • Measuring productivity gain through decreased disruptions
  • Proving value to leadership

Grab your spot in the clubhouse and learn how to take strokes off your service desk game.

Speakers

Alan Klackner

Global Head of Endpoints and Digital Employee Experience, ZS

Peter Elkin

Chief Product Owner - Digital Employee Experience, Toyota Motors North America

Thomas G Huegel

Vice President | Technical Senior Product Manager, US Bank

Matthew Rose

Senior Product Marketing Manager, Nexthink