Nexthink Received One of the Highest Overall Ratings in 2022 Gartner® Peer Insights™ Voice of the Customer Report
BOSTON / LAUSANNE — December 12, 2022 – Nexthink, the leader in Digital Employee Experience (DEX) management, today announced that it has been awarded Customer Choice in the 2022 Gartner Peer Insights Voice of the Customer Report for the second year in a row. As of September 2022, Nexthink received the following ratings across Product Capabilities (4.6), Sales Experience (4.6), Deployment Experience (4.6), and Support Experience (4.7) out of a total rating of 5.
Nexthink is described by customers in the report as “A Powerful Set of Tools That You Can’t Imagine Not Having!” and explains its “Insightful Reporting Leads Directly To Cost Avoidance And Improved Mean Time To Resolve.” Describing the benefits obtained from the tool, one customer writes, “We have visibility where there was none previously, and the ability to script solutions for one’s business is really only limited by the capabilities and effort put in. This visibility extends from low level to high level, the data is rich enough to allow a relevant glimpse into what’s going on at any level of the support or management chain.”
“Our customers have been instrumental in helping Nexthink evolve its capabilities as we learn from them the new challenges they face and the innovative ways they have come to use our solution,” said Pedro Bados, CEO and Co-Founder, Nexthink. “We are so thankful to our customers for the positive reviews and engagement in this space.”
When asked what customers liked most about Nexthink, one customer shared the following, “1. Nexthink Engage: The ability to engage with the end user and get clear sentiment data. 2. Nexthink Analytics: Using Nexthink Analytics and metrics collected from the endpoints, we gain visibility and insight into the end users’ daily activity and experience with our IT assets. being able to visualize this data into dashboards or performing drill down to get to the root cause of an issue is always helpful as well. 3. Nexthink ACT: Using this feature we can perform actions remotely on specified devices either as a part of compliance enforcement exercise or to correct a certain issue while investigating. the ability to collect further data using scripts is also very helpful to enrich our CMDB.”
To read all reviews on Nexthink’s DEX technology, visit: Nexthink Infinity Enterprise IT Software Reviews | Gartner Peer Insights
To learn more about Nexthink, or to schedule a demo to learn how its technology can support your company’s digital employee experience click here. To read the full report, visit: https://www.nexthink.com/resource/nexthink-named-a-customers-choice-in-gartner-peer-insights-voice-of-customer-report/
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