Nexthink Launches Industry’s First Browser-Based Solution Bringing DEX Visibility to Support Teams
BOSTON / LAUSANNE – February 21 2023: Nexthink, the leader in Digital Employee Experience (DEX) management software, has announced the launch of Amplify, its new browser-based solution to support faster incident management resolution, the industry’s first solution of its kind.
The Amplify solution can be used with any service desk management system to help agents see, diagnose and fix issues faster and more proactively before end users become aware. The typical service desk lacks a holistic, unified, and easily accessible source of incident information and diagnostic tools. Nexthink Amplify provides actionable incident insights, diagnostic checklists, and remediation power to frontline agents with an easy to install, platform-agnostic browser plugin. Amplify’s simple plug and play set up scales the visibility and remediation power of Nexthink Infinity to L1 and L2 agents, providing instant value to the business.
“Talking to customers and prospects we realized that they wanted Nexthink data seamlessly integrated into their Service Desk and other web applications, with no code and flexibility. For instance, the helpdesk wants instantaneous access to employee’s real-time device information when a ticket is handled and the ability to take actions on that device,” said Pedro Bados, CEO and Co-Founder of Nexthink. “Amplify is democratizing end-user observability and automation across other departments and technologies.”
“There is a cost to every ticket to the service desk, so being able to respond faster with Nexthink saves money, not to mention employees’ time, experience, and productivity” said Saurabh Sharma, AVP & Global Product Head Digital Workplace, HCL Technologies. “By empowering L1 agents to close tickets faster and escalate less, higher-level agents can focus further on strategic and proactive projects. We’re excited about how Amplify will enrich / expand even further the Nexthink portfolio and deliver outsized value to customers”
The first phase of this launch includes a key integration for service desk support making the process plug and play for customers using any service desk platform, including ServiceNow, Zendesk, and BMC. As Amplify matures it will unlock new use cases – from security and compliance to finance and HR administrators to act on employees’ experience with their browser-based applications.
Nexthink Amplify is now available for service desk teams, for more information check out: https://www.nexthink.com/platform/amplify
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