Digital Employee Experience Is Now Core to IT — Recognized by Analysts, Reinforced by Customers
Over the past few years, Digital Employee Experience (DEX) has moved from emerging concept to essential capability for modern IT organizations.
The conversation has changed.
IT is no longer measured only by system uptime or ticket resolution. Today, success is defined by how technology actually performs for employees — and how consistently organizations can deliver productive, friction-free digital work.
That shift is exactly why we’re proud to share that Nexthink has been recognized as a G2 Best IT Management Software Product in 2026, a recognition based entirely on verified customer feedback.
And that distinction matters.
Industry analysts have played an important role in shaping the DEX category. Nexthink has been recognized as a Leader in the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and a Leader in the Forrester Wave™ for End-User Experience Management.
But categories truly mature when customers operationalize them.
With hundreds of verified reviews on G2, organizations are showing how DEX is becoming embedded into everyday IT operations — informing decisions, guiding automation, and helping IT leaders connect technology performance directly to employee productivity and business outcomes.
This is what mainstream adoption looks like.
Explore on G2: https://www.g2.com/categories/digital-employee-experience-dex-management#grid
From reactive IT to experience-led operations
As AI reshapes the enterprise, expectations for IT are rising quickly.
Traditional, reactive support models built around tickets and escalations are giving way to proactive, intelligent operations. The goal is no longer simply reducing tickets — it’s preventing disruption altogether.
We often describe this as the journey toward Zero Tickets: an operating model where issues are anticipated, resolved automatically, and often invisible to employees.
Digital Employee Experience provides the intelligence that makes this possible. By combining real-time experience data with automation and AI, IT teams can move from reacting to problems to continuously optimizing the digital workplace.
For CIOs and digital workplace leaders, DEX is no longer a side initiative — it is becoming central to how modern IT delivers measurable business value.
Built together with our customers
To every customer who shared feedback and experiences on G2 — thank you.
Your partnership is what continues to shape this category and push us forward. The progress we’re seeing across the industry reflects years of innovation, collaboration, and a shared belief that technology should simply work for people.
The future of IT won’t be defined by tickets closed, but by experiences improved.
And we’re just getting started.