Zero Disruption Expert Insights: Operationalizing for Success
Paul Tabor
Associate Director, IT at Gilead Sciences
Timothy Donovan
Senior Director of Tech Ops Service Assurance, Centene
In this 4-part series, we're exploring how leading organizations are transforming IT from reactive support to a Zero Friction operating model. Now, in Part 4, we explore what it takes to operationalize Digital Employee Experience and make it the foundation of modern IT.
Timothy Donovan, Senior Director of Tech Ops Service Assurance at Centene, and Paul Tabor, IT Associate Director at Gilead share how their organizations are embedding DEX into everyday operations. Through practical lessons and real-world examples, they'll explore how cross-functional collaboration, meaningful measurement, and AI are helping IT teams reduce digital friction and deliver lasting business value.
In this session, you will learn:
How leading organizations are operationalizing DEX through the right partnerships, governance, and operating model.
How to measure success and demonstrate business value through experience-led metrics.
How AI and DEX are enabling a more proactive, predictive approach to supporting employees.
Discover what it takes to operationalize a Zero Friction strategy:
For IT: Build a scalable operating model that reduces friction, strengthens collaboration, and drives continuous improvement.
For the business: Demonstrate measurable business value while creating seamless digital experiences that help employees perform at their best.
See how leading organizations are operationalizing Zero Friction.
