Discover how one of the UK’s leading health and life insurers is transforming IT operations to be faster, smarter, and more proactive.
In this exclusive session, the team at Vitality will share with you their IT transformation journey—insights into how they’ve significantly reduced incident volumes, improved service delivery, and built a more proactive support model, with help from Nexthink.
You’ll hear directly from:
🎙️ Phillip Hall, IT Service Operations Manager, Vitality
🎙️Jason Worthington, 2nd Line Support Analyst, Nexthink SME, Vitality
They’ll cover:
- The practical steps they took to reduce IT tickets and noise
- How real-time insights and automation are driving proactive resolution
- Lessons learned and advice for similar IT teams in regulated industries
- Key outcomes and metrics that show the impact on employee experience
This session is ideal for IT and Service Delivery leaders, Digital Workplace professionals, and anyone looking to modernize their approach to employee support.
