Reduce Costly Ticket Escalation Through Automation

In today's dynamic IT landscape, IT/EUC professionals are confronted with a multitude of challenges that hinder their productivity and limit their ability to focus on strategic projects. These painful challenges include too many manual tickets, escalating L2/3 issues, and business pressure to reduce costs (just to name a few).  

Join our webinar to learn how to empower the service desk to minimize downtime and incidents, increase service desk visibility, and eliminate recurring IT issues that take up time and resources. We’ll focus on how to automate repetitive and manual tasks, so that EUC can optimize resources allocation, capitalize on opportunity costs, and enable EUC teams to maintain desired state of their service desk. 

Key Takeaways: 

• Save time and reduce incidents with end-to-end automations to constantly monitor and quickly adjust the modern workplace experience in real-time.
• Reduce the need for manual intervention and ensure issues really have been fixed by identifying and remediating with remote actions.
• As a result, you will improve EUC efficiency by enabling your senior teams to take care of what is important and provide cost savings for the business. 

Speakers:

Yassine Zaied; Chief Marketing & Strategy Officer

Yassine Zaied is the Chief Marketing & Strategy Officer of Nexthink, where he is responsible for developing new partnerships and alliances with strategic technology and hardware vendors. Yassine also plays a pivotal role in driving the company’s product innovation and go-to-market strategies.

Thomas McGrath; DEX Evangelist

Thomas McGrath is a writer, filmmaker, and podcaster. He has been published everywhere from VICE to Computer Weekly, and is the producer and co-host of the Digital Employee Experience Show.