Lessons Learnt from the Path to Zero Tickets - Prevention as the Operating Model

Learn what happens when prevention becomes the default approach to IT.

Join Matthew Harmon, IT Director at Burns & McDonnell, as he shares lessons from the journey toward a zero-disruption workplace. Discover how leading organizations are moving beyond reactive support to prevent issues before they impact employees, using AI, automation and proactive operations to reduce friction and create a more resilient digital workplace.

Through watching this session, you'll learn:

• How leading organizations are preventing issues before they disrupt employee productivity.
• How AI, automation and proactive operations are helping IT teams shift from reacting to incidents to preventing them altogether.
• The practical lessons Burns & McDonnell experienced while building a preventative IT operating model.

Watch now to discover how a prevention-first approach can reduce disruption, improve employee experience and transform the way IT operates.