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April 19th, 2022

HDI Experience is Everything

Employee Experience is Everything – Using real-time employee data to optimize agent experience and delight tech support customers and end users

On-Demand Webinar
Employee Experience is Everything – Using real-time employee data to optimize agent experience and delight tech support customers and end users

In this panel discussion, industry thought leaders will discuss the current state of the tech support employee experience. They’ll explore evolving customer and end user expectations, how and where customers/end users interact (and would prefer to interact) with tech support teams and automated systems, and how tech support managers and IT leadership must adapt workforce management, technology, and operational strategies in response.