EUC teams around the world are under pressure to save costs. But being cost-efficient in IT is easier said than done.
One key source of cost-saving potential is for your service desk to be more efficient by giving them the means to access contextual information and deploy rapid automation to not only reduce MTTR, but also prevent issues from happening in the first place.
Forrester found that with Nexthink, Level 1 and Level 2 end-user support teams make efficiency gains of 10% to 20% that result in a three-year, risk-adjusted PV of $5.2M.
In this short demo, you will see how Nexthink offers the tools to:
- Reduces the duration of calls for Level 1 tickets
- Integrate with your ITSM to provide technicians with user device data
- Reduce ticket volume with targeted automation
- Accelerate root cause analysis to fix issues at scale and prevent escalations.