Nexthink is a Leader in IDC’s EUEM 2022 MarketScape for European End-User Experience Management
BOSTON / LAUSANNE — February 1, 2023 – Nexthink, the leader in Digital Employee Experience (DEX) management software, has been recognized with the largest capabilities and strategic footprint in the senior most position in the leader’s category of the IDC European EUEM 2022 Vendor Assessment report. Nexthink’s strengths highlighted in the report include; automated guidance, integrated playbooks, predefined dashboards and ready-to-use tools, powerful machine learning engine providing a high level of automation and contextualized insights, targeted visualizations allowing for drilldowns and more.
“Innovation, strong capabilities and industry leading strategy is at the forefront of our product design and R&D,” said Pedro Bados, CEO and Co-Founder, Nexthink. “We have the largest product development team and investment into product R&D in this market and this pays off for our customers, this recognition from IDC is another achievement for the company, employees and customers to celebrate.”
The IDC MarketScape report utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria, from the report, “Nexthink Infinity stands out due to its ability to provide automated guidance on how to address detected malfunctions. Integrated playbooks can assist less experienced L1 and L2 service engineers through individual troubleshooting steps with a set of suggested remediation and standard operating procedures. The tool has an integrated script library containing over 200 scripts, which can be used for remediation and data collection. The solution sorts suggested remediation tasks according to their anticipated impact on DEX (number of end users affected and criticality).”
This recognition from IDC comes on the heels of additional analyst achievements recognizing the company’s leadership and customer choice positions, including Forrester Research as a Leader in The Forrester Wave™: End–User Experience Management, Q3 2022 report and receiving one of the highest overall ratings in the 2022 Gartner® Peer Insights™ Voice of the Customer Report.
For more information and to view the full report, check out: https://www.nexthink.com/resource/idc-marketscape/
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