Ingram Micro Signs Strategic AI Agreement with Nexthink to Transform Digital Employee Experience in Australia

Sydney, Australia – 11th June, 2026 – Nexthink, the global leader in Digital Employee Experience (DEX) management, today announces a strategic distribution partnership with Ingram Micro. Nexthink’s platform, processing billions of endpoint events daily, transforms reactive IT into proactive, zero-ticket operations by leveraging real-time DEX telemetry and advanced AI. This alliance significantly enhances Ingram Micro’s AI portfolio, positioning the company as a major channel for AI-infused workplace optimisation solutions in Australia.

As the primary distributor in Australia, Ingram Micro will deliver Nexthink’s full AI-native platform suite, including: Nexthink Infinity; AI Drive for enterprise AI adoption visibility and measurement; Nexthink Spark, the world’s first personal IT agent for autonomous, context-aware issue resolution; and Nexthink Assist with generative AI diagnostics, real-time alerting, intelligent automation, and predictive remediation capabilities.

Ingram Micro partners can now help their client organisations bridge the “AI value gap” with precise tracking of AI tool usage (including Copilot, ChatGPT, and embedded enterprise AI), boost employee proficiency through guided adoption, resolve up to 77% of issues at first contact via Spark’s fully autonomous agent, and drive measurable productivity while maintaining governance over shadow AI and compliance.

Hope McGarry, Vice President and Chief Country Executive, Australia, Ingram Micro, said: “This agreement with Nexthink further strengthens our AI ecosystem, enabling partners to address the convergence of generative AI adoption and digital workplace demands. As organisations increasingly adopt generative AI, Microsoft 365 Copilot, and hybrid work models, the need for proactive, AI-driven employee experience management has never been greater. Nexthink perfectly complements and accelerates our AI practice, giving our partners the intelligence layer they need to operationalise AI at scale while delivering measurable ROI for their customers.”

John Brown, Senior General Manager, Strategy, AI and Emerging Vendors, Ingram Micro, added: “We're witnessing a powerful convergence between IT and HR teams across sectors like finance, healthcare, education, and retail, where digital tools are no longer just about efficiency but about fostering a thriving workforce. At the centre of this convergence is AI. Nexthink's DEX platform can facilitate this collaboration by providing unified insights that bridge technical performance with human-centric outcomes, ultimately driving business value through reduced employee turnover, heightened productivity, and a more engaged, innovative culture that propels organisations forward in competitive markets.”

Rohan Woolf, ANZ Country Manager at Nexthink, commented: “Ingram Micro’s dominant channel presence, AI distribution expertise, and Xvantage™ platform make them the ideal partner to scale our impact across Australia. Together, we’re equipping IT teams with the tools to turn AI from scattered experiments into enterprise-wide productivity drivers, delivering personal agents, closing value gaps, and redefining digital workplaces.”

Nexthink solutions are available immediately through Ingram Micro in Australia. Partners can engage today by contacting their Ingram Micro Account Manager or visiting relevant Ingram Micro resources for enablement support.

About Ingram Micro

Ingram Micro is a leading technology company in the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalised recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialised marketing, lifecycle management, and technical pre- and post-sales professional support. Learn more at https://au.ingrammicro.com.

About Nexthink

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. For more information, visit nexthink.com.

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