Digital Experience Score
Latest Version: 1.0.0.9 | Updated on March 27, 2023
This content can be installed directly from the in-product library in your Nexthink Infinity platform. For details on how to access the in-product library click here.
Description
Digital Experience
Digital Experience (DEX) refers to an employee's ability to get things done by interacting with the IT environment in an enjoyable and effective manner. It is the cumulation of events and touchpoints with IT that impacts an employee's perception of it. The DEX score retrieves hard data from your endpoints to offer a simple way to measure your employees' experience with their digital workplace. It also captures the satisfaction of employees with IT to balance it with the data collected on the devices. The end goal of reporting on the situation and identifying improvement opportunities.
Solution
This Library Pack contains a single live dashboard to visualize your DEX score across the four areas of impact - endpoint, applications, collaboration, and IT satisfaction - and their individual sub-scores.
Digital Experience (DEX) refers to an employee's ability to get things done by interacting with the IT environment in an enjoyable and effective manner. It is the cumulation of events and touchpoints with IT that impacts an employee's perception of it. The DEX score retrieves hard data from your endpoints to offer a simple way to measure your employees' experience with their digital workplace. It also captures the satisfaction of employees with IT to balance it with the data collected on the devices. The end goal of reporting on the situation and identifying improvement opportunities.
Solution
This Library Pack contains a single live dashboard to visualize your DEX score across the four areas of impact - endpoint, applications, collaboration, and IT satisfaction - and their individual sub-scores.
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