Are your employees opening tickets — or is digital friction hiding in the business?

Employees do not always contact IT when technology slows them down. They work around slow devices, unstable apps, failed logins, confusing changes, and tools they do not know how to use. These issues may never become tickets, but they still cost time, productivity, and trust.

Digital Employee Experience, or DEX, is the practice of understanding and improving how employees experience the technology they use every day.

Answer a few short questions to see where your organization stands today — and what your next step could be.