Job titles are in constant flux these days, especially in the world of IT.
While some can border on the bizarre and ambiguous (thinking of you, Mr. “Digital Sherpa” and “Software Ninja”) most titles reveal very specific clues about the nature of modern work and the changing demands of business.
In the last few years, large enterprise companies have realized their Digital Employee Experience (DEX) is just as important as their digital customer experience. In fact, many studies have proven that there is a clear link between powerful employee experiences and customer success.
But as enterprise businesses widen the scope of their respective IT departments to include more employee-specific work, it’s still a challenge for them to know what stakeholders should manage their company’s end user experiences.
Until now.
We have compiled a list of 259 popular job titles from Nexthink customers and market research. These are positions are specifically focused on improving the experience of the employee that sits behind that computer screen or mobile device.
Two important caveats:
- We understand that many professionals in IT (and in other departments, like HR) work intimately with their company’s DEX, but you would never know it based on their job title. For example, a network architect could be the most vocal advocate and expert in end-user computing at your company but on paper their job description says otherwise.
- We also recognize that there are plenty of IT positions that are purposely vague because they require that person to move laterally across multiple domains.
But for those IT departments that have chosen the more literal, employee-focused job titles within their ranks, we can see clear stakeholders forming and patterns emerging.
Find Your Next End User Experience Job on the DEX Jobs Board
What digital jobs titles did we include and why?
We placed job titles into 4 common buckets:
Experience – the word “experience” appears somewhere in their job title. Many of these roles either previously worked on external-facing customer experience projects, and expanded to include employee tasks, or they are newly formed, employee-specific roles. Anybody who has “experience” in their job title really understands the importance of combining both hard technical data and employee sentiment.
Person or endpoint – the words “endpoint,” “user,” “end user,” “employee,” or “people” appear in their job title. These job roles call for more explicit support for endpoints (devices) and really the people behind those devices.
Workplace – the words “digital work,” “workplace,” “workstation,” or “remote” appear in their job title. This is of course all about the digital office, whether that be onsite or from a remote location. Any mention of these terms shows that this person is focused on improving the overall work experience.
Cross-Over – some professionals in our list even had cross-over between 2 or more themes (for example, the title “End User Experience Manager”). Bonus points for these companies because they understand the overlap between these variables and how important it is to have IT professionals intentionally working in this arena.
Use this list to shape your next IT budget, recruit new members to your team, or search for that next DEX job.
Experience
Senior Manager, Customer Experience
Head of IT Portfolio and Customer Experience Mgmt.
Global Leader, Technology Experience Support
Global Lead for Desktop Experience
Customer Experience
Technical Experience Support – Specialist
Director, Global Customer Experience
Global Leader, Customer Support Experience & Support Experience Center
Director of Customer Experience
Sr. Director, Customer Experience Excellence
Service Owner, Enterprise Mobility Management & Digital Experience Management
Customer Experience Analyst
Sr. IT Director, Customer Experience
IT Director, Customer Experience and Support
Digital IT Experience Analyst
IT Customer Experience & Operations Manager
Customer Experience Manager
Person or endpoint
Head of End User Solutions
Head – Network Management & FMS – End User Computing
Global IT | Enterprise End User Services
Head of End User Infrastructure Services
Employee Applications
Head People and Organizational Development
Front Office Support Employee
End User Support Analyst
Team Head End User Devices
Head of End User Services
Senior Director, End User & Collaboration Technologies
End User Computing & Printing Service Manager
Managing Director End User Technology Services
Product Owner AI for Employees
Delivery Manager IT End User Services
Delivery Manager End User Services
Head of Product Management End User Services
Director, End User Services
Team Lead – Citrix Services, End User Computing
IT Delivery Manager, End User Services
Senior Manager, End User Services
End User Analyst
IT End User Services
Global End User Services
End User Performance Data Lead
Windows Endpoint Analyst
End User Services
Director, Americas End User Computing Application Development
Vice President, Global Employee Benefits IT
Manager, Production Management – End User Computing
End user computing Analyst
Global Director, Technology and End User Services
End User Services Technician
Team Leader, End User Services
Head, ICT People
Senior End User Computer Specialist
Head of End User Computing
End User Support – Executive Services
Manager – End User Technology
Manager, IT End User Services
Director, IT End User & Office Services
Manager Global IT End User Services
End User Communication
End User Computing Technician
Manager, IT and End User Computing Engineer
Manager / Endpoint Management
Endpoint Engineering
Manager, Endpoint Security Operations
Director, End User Computing
End User Support
Senior Manager, End User Computing
Director, Technical Operations Service Delivery (End User Computing)
Infrastructure Enterprise Architect – End User
End User Computing Specialist
End User Technologist
Manager, End User Computing
Product Owner – End User Devices and Platforms
Manager, End User Support
Director, IT End User Support & Service Center
End User Compute Specialist
Team Manager End User Computing
Regional Service Delivery Manager, End User Computing
Associate Director End User Computing
Senior Manager, End User Support
Manager End User Services & Infrastructure
Technology Manager End User Services & Collaboration
Director, IT Operations, Endpoint Solutions
Desktop Engineer, End User Computing Platforms
Senior Manager, IT End User Support Services
Head of IT Self Services & Business Relationship Management End User Services
Director of End User Computing
Vice President, End User & Public Cloud Services
End User Services Manager
Director, Information Security and End User Technology
Director, Global End User Services
End User Manager
General Manager, IT Infrastructure & End User Technology
Windows Endpoint Engineer
Endpoint Analyst
Endpoint Security Specialist
End user computing Analyst II
Manager, End User IT Service
End User Computing Solutions Manager
Senior End User Computing Solutions Engineer
End User Configuration Management Analyst
Manager, Endpoint Management
Senior Service Delivery Manager – End User Computing
End User & Collaboration Engineer
Manager, IT End User Computing
Manager, End User Computing (Americas)
End User Technology Senior Manager
End User Computing Manager
End User Support Team Lead
Endpoint Engineer
Practice Head – End User Automation
End User Services – Director, IT
Team End User Operations
Team Lead, End User Computing
Director, Endpoint Technical Services
Global IT Front Office Employee
IT End User Support Leader
End User Technical Support – Level II Supervisor
L2 End User Support
End User Computing Scrum Master
Endpoint Admin
Operations End User
End User Engineer
End User Security Analyst
End User Configuration Management Lead Analyst, Technical Infrastructure, End User Computing
IT End User Management
Network Technology – Endpoint Security and Monitoring
Senior Director, End User Core Platforms
Workplace
Head of Operation BCT Workplace Service
Workplace Designer
Head of Workplace Services
Domain Manager, Data Center, Workplace and Service Desk
Head Electronic Workplaces
Workplace Support
Head of Workplace Provider & Architecture Management
Workplace Manager
Global Workplace Collaboration
Team Head Digital Workplace Infrastructure & Services
Manager Workplace Services
Workplace Competency Center Leader
Workstation Services Manager
Business Developer Value Proposition Digital Workplace
Change Manager, Digital Workplace
Data Scientist Operational Business Intelligence @ Digital Workplace
Workplace Engineer
Consultant Modern Workplace
Workplace Support Services
Senior IT Workplace Expert
IT Workplace Expert
Remote Control Center Supervisor
Director Information Protection, Workplace Services
Digital Workplace Program Director
CTO Office – Global Workplace Domain Architect
Workplace Solution Definition and Integration
Head of IT Workplace Services
Workplace Architect
Head of Digital Workplace
Product Manager Digital Workplace
Consultant Workplace Operations
Service Owner Workplace Services
Head of Digital Workplace Project Management Team
Architecture & Innovation Manager for Digital Workplace Services
Global Head of Digital workplace services
Global Service Coordinator Workplace
Service Owner – Workplace Delivery
Head of Workplace IT
Head Workplace worldwide
Workplace Services
Team Head, Workstation Software and Security
Team Leader workplace Services
Global Solution Definition Digital Workplace Specialist
Solution Architect Workplace Configuration
IT Consultant Workplace
Head of Workplace Core
Head of Division Branch & Workplace / Management
Service Manager Workplace
Delivery Manager Workplace & Service Desk
Executive Manager – Digital Workplace & EX
Change and Transformation Manager – Digital Workplace
Service Owner – Digital Workplace
Digital Workplace Manager
Manager, Networks Platform Security and Remote Access
Workplace Service Manager
Workplace Services Engineer
Head of IT, Digital Workplace Lead
Workplace & User Productivity Manager
Director Global Workplace Services
General Manager Workplace
Team Workplace
Head of Workplace Design
Manager Workplace Infrastructure
Workplace Infrastructure Citrix
Head of IT Group Digital Working
Support IPS Digital Working
Head Next Generation Workplace
Global Head of Client Technology Workplace
Digital Workplace Program Senior PMO Manager
Lead Workplace Engineering
Digital Workspace Service Manager
Global Head of Workplace Delivery, Client Technology Workplace
Head of Workplace Platform
Team Leader Workplace Engineering
Head of Workplace and Infrastructure
Local Workstation Admin
Category Manager for Workplace
Workplace Team Leader / Desktop IT Service Manager
Digital Workplace Program Leader
Team Leader IT Workplace Management
IT Workplace Support
Specialist – Workplace Monitoring & Analytics
Senior Workplace Analyst
Team Leader Microsoft and Workplace
Manager, Product IT and Workplace
Workplace Manager IT
Project Manager Global Workplace
Workplace Services – Operations Quality
Head of Workplace
Sr. Director, Digital Workplace Services
Digital Workplace Solutions Leader
Head IT Workplace
Workplace Engineering Manager
Workplace Services Manager
Team Leader Workplace, Network & Communications
Head of Digital Workplace & Office 365
Lead Digital Workplace Architect
Manager IT Workplaces, Identity & Local Security
Workplace Technical Consultant
Manager – Workplace Services
Remote Support Analyst
Remote Support Technician
Manager of Workplace Support, Information Technology
Infrastructure Systems Analyst, Digital Workplace
Workstation Patch Management Administrator
Program Manager – Digital Workplace
Workstation Engineer
Workstation Architect
Director Workplace Solutions
Cross-over (2 or more word themes)
Director of Infrastructure User Experience
User Experience & Adoption Expert
Managing Director – Global Head of Digital User Experience
Employee Experience Transformation Lead
Employee Experience Manager Enterprise Operations
Director Employee Experience
Director of End User Experience
Director, Employee Experience, IT Planning & Analysis
End User Experience IT Engineer
Head of Global End User & Workplace Technology Services
End User Technology Experience Lead
User Experience Lead
Director of End User Technology Experience & Architecture
VP – Employee Workplace COE
End User Experience Lead
Global Head of User Experience and Analytics
Vice President, Information Services Support & End User Experience
Director, IT User Experience
End User Experience Manager
User Experience & Transition Manager
Team Leader, Workplace User Experience
Looking for a change? Check out open end user focused roles on the DEX Jobs board.
