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The Ultimate List of Digital Employee Experience Job Titles

February 20, 2020

Job titles are in constant flux these days, especially in the world of IT.

While some can border on the bizarre and ambiguous (thinking of you, Mr. “Digital Sherpa” and “Software Ninja”) most titles reveal very specific clues about the nature of modern work and the changing demands of business.

In the last few years, large enterprise companies have realized their Digital Employee Experience (DEX) is just as important as their digital customer experience. In fact, many studies have proven that there is a clear link between powerful employee experiences and customer success.

But as enterprise businesses widen the scope of their respective IT departments to include more employee-specific work, it’s still a challenge for them to know what stakeholders should manage their company’s end user experiences.

Until now.

We have compiled a list of 259 popular job titles from Nexthink customers and market research. These are positions are specifically focused on improving the experience of the employee that sits behind that computer screen or mobile device.

Two important caveats:

  • We understand that many professionals in IT (and in other departments, like HR) work intimately with their company’s DEX, but you would never know it based on their job title. For example, a network architect could be the most vocal advocate and expert in end-user computing at your company but on paper their job description says otherwise.
  • We also recognize that there are plenty of IT positions that are purposely vague because they require that person to move laterally across multiple domains.

But for those IT departments that have chosen the more literal, employee-focused job titles within their ranks, we can see clear stakeholders forming and patterns emerging.

{Find Your Next End User Experience Job on the DEX Jobs Board}

What digital jobs titles did we include and why?

We placed job titles into 4 common buckets:

Experience – the word “experience” appears somewhere in their job title. Many of these roles either previously worked on external-facing customer experience projects, and expanded to include employee tasks, or they are newly formed, employee-specific roles. Anybody who has “experience” in their job title really understands the importance of combining both hard technical data and employee sentiment.

Person or endpoint – the words “endpoint,” “user,” “end user,” “employee,” or “people” appear in their job title. These job roles call for more explicit support for endpoints (devices) and really the people behind those devices.

Workplace the words “digital work,” “workplace,” “workstation,” or “remote” appear in their job title. This is of course all about the digital office, whether that be onsite or from a remote location. Any mention of these terms shows that this person is focused on improving the overall work experience.

Cross-Over – some professionals in our list even had cross-over between 2 or more themes (for example, the title “End User Experience Manager”). Bonus points for these companies because they understand the overlap between these variables and how important it is to have IT professionals intentionally working in this arena.

Use this list to shape your next IT budget, recruit new members to your team, or search for that next DEX job.


Senior Manager, Customer Experience

Head of IT Portfolio and Customer Experience Mgmt.

Global Leader, Technology Experience Support

Global Lead for Desktop Experience

Customer Experience

Technical Experience Support – Specialist

Director, Global Customer Experience

Global Leader, Customer Support Experience & Support Experience Center

Director of Customer Experience

Sr. Director, Customer Experience Excellence

Service Owner, Enterprise Mobility Management & Digital Experience Management

Customer Experience Analyst

Sr. IT Director, Customer Experience

IT Director, Customer Experience and Support

Digital IT Experience Analyst

IT Customer Experience & Operations Manager

Customer Experience Manager

Person or endpoint

Head of End User Solutions

Head – Network Management & FMS – End User Computing

Global IT | Enterprise End User Services

Head of End User Infrastructure Services

Employee Applications

Head People and Organizational Development

Front Office Support Employee

End User Support Analyst

Team Head End User Devices

Head of End User Services

Senior Director, End User & Collaboration Technologies

End User Computing & Printing Service Manager

Managing Director End User Technology Services

Product Owner AI for Employees

Delivery Manager IT End User Services

Delivery Manager End User Services

Head of Product Management End User Services

Director, End User Services

Team Lead – Citrix Services, End User Computing

IT Delivery Manager, End User Services

Senior Manager, End User Services

End User Analyst

IT End User Services

Global End User Services

End User Performance Data Lead

Windows Endpoint Analyst

End User Services

Director, Americas End User Computing Application Development

Vice President, Global Employee Benefits IT

Manager, Production Management – End User Computing

End user computing Analyst

Global Director, Technology and End User Services

End User Services Technician

Team Leader, End User Services

Head, ICT People

Senior End User Computer Specialist

Head of End User Computing

End User Support – Executive Services

Manager – End User Technology

Manager, IT End User Services

Director, IT End User & Office Services

Manager Global IT End User Services

End User Communication

End User Computing Technician

Manager, IT and End User Computing Engineer

Manager / Endpoint Management

Endpoint Engineering

Manager, Endpoint Security Operations

Director, End User Computing

End User Support

Senior Manager, End User Computing

Director, Technical Operations Service Delivery (End User Computing)

Infrastructure Enterprise Architect – End User

End User Computing Specialist

End User Technologist

Manager, End User Computing

Product Owner – End User Devices and Platforms

Manager, End User Support

Director, IT End User Support & Service Center

End User Compute Specialist

Team Manager End User Computing

Regional Service Delivery Manager, End User Computing

Associate Director End User Computing

Senior Manager, End User Support

Manager End User Services & Infrastructure

Technology Manager End User Services & Collaboration

Director, IT Operations, Endpoint Solutions

Desktop Engineer, End User Computing Platforms

Senior Manager, IT End User Support Services

Head of IT Self Services & Business Relationship Management End User Services

Director of End User Computing

Vice President, End User & Public Cloud Services

End User Services Manager

Director, Information Security and End User Technology

Director, Global End User Services

End User Manager

General Manager, IT Infrastructure & End User Technology

Windows Endpoint Engineer

Endpoint Analyst

Endpoint Security Specialist

End user computing Analyst II

Manager, End User IT Service

End User Computing Solutions Manager

Senior End User Computing Solutions Engineer

End User Configuration Management Analyst

Manager, Endpoint Management

Senior Service Delivery Manager – End User Computing

End User & Collaboration Engineer

Manager, IT End User Computing

Manager, End User Computing (Americas)

End User Technology Senior Manager

End User Computing Manager

End User Support Team Lead

Endpoint Engineer

Practice Head – End User Automation

End User Services – Director, IT

Team End User Operations

Team Lead, End User Computing

Director, Endpoint Technical Services

Global IT Front Office Employee

IT End User Support Leader

End User Technical Support – Level II Supervisor

L2 End User Support

End User Computing Scrum Master

Endpoint Admin

Operations End User

End User Engineer

End User Security Analyst

End User Configuration Management Lead Analyst, Technical Infrastructure, End User Computing

IT End User Management

Network Technology – Endpoint Security and Monitoring

Senior Director, End User Core Platforms


Head of Operation BCT Workplace Service

Workplace Designer

Head of Workplace Services

Domain Manager, Data Center, Workplace and Service Desk

Head Electronic Workplaces

Workplace Support

Head of Workplace Provider & Architecture Management

Workplace Manager

Global Workplace Collaboration

Team Head Digital Workplace Infrastructure & Services

Manager Workplace Services

Workplace Competency Center Leader

Workstation Services Manager

Business Developer Value Proposition Digital Workplace

Change Manager, Digital Workplace

Data Scientist Operational Business Intelligence @ Digital Workplace

Workplace Engineer

Consultant Modern Workplace

Workplace Support Services

Senior IT Workplace Expert

IT Workplace Expert

Remote Control Center Supervisor

Director Information Protection, Workplace Services

Digital Workplace Program Director

CTO Office – Global Workplace Domain Architect

Workplace Solution Definition and Integration

Head of IT Workplace Services

Workplace Architect

Head of Digital Workplace

Product Manager Digital Workplace

Consultant Workplace Operations

Service Owner Workplace Services

Head of Digital Workplace Project Management Team

Architecture & Innovation Manager for Digital Workplace Services

Global Head of Digital workplace services

Global Service Coordinator Workplace

Service Owner – Workplace Delivery

Head of Workplace IT

Head Workplace worldwide

Workplace Services

Team Head, Workstation Software and Security

Team Leader workplace Services

Global Solution Definition Digital Workplace Specialist

Solution Architect Workplace Configuration

IT Consultant Workplace

Head of Workplace Core

Head of Division Branch & Workplace / Management

Service Manager Workplace

Delivery Manager Workplace & Service Desk

Executive Manager – Digital Workplace & EX

Change and Transformation Manager – Digital Workplace

Service Owner – Digital Workplace

Digital Workplace Manager

Manager, Networks Platform Security and Remote Access

Workplace Service Manager

Workplace Services Engineer

Head of IT, Digital Workplace Lead

Workplace & User Productivity Manager

Director Global Workplace Services

General Manager Workplace

Team Workplace

Head of Workplace Design

Manager Workplace Infrastructure

Workplace Infrastructure Citrix

Head of IT Group Digital Working

Support IPS Digital Working

Head Next Generation Workplace

Global Head of Client Technology Workplace

Digital Workplace Program Senior PMO Manager

Lead Workplace Engineering

Digital Workspace Service Manager

Global Head of Workplace Delivery, Client Technology Workplace

Head of Workplace Platform

Team Leader Workplace Engineering

Head of Workplace and Infrastructure

Local Workstation Admin

Category Manager for Workplace

Workplace Team Leader / Desktop IT Service Manager

Digital Workplace Program Leader

Team Leader IT Workplace Management

IT Workplace Support

Specialist – Workplace Monitoring & Analytics

Senior Workplace Analyst

Team Leader Microsoft and Workplace

Manager, Product IT and Workplace

Workplace Manager IT

Project Manager Global Workplace

Workplace Services – Operations Quality

Head of Workplace

Sr. Director, Digital Workplace Services

Digital Workplace Solutions Leader

Head IT Workplace

Workplace Engineering Manager

Workplace Services Manager

Team Leader Workplace, Network & Communications

Head of Digital Workplace & Office 365

Lead Digital Workplace Architect

Manager IT Workplaces, Identity & Local Security

Workplace Technical Consultant

Manager – Workplace Services

Remote Support Analyst

Remote Support Technician

Manager of Workplace Support, Information Technology

Infrastructure Systems Analyst, Digital Workplace

Workstation Patch Management Administrator

Program Manager – Digital Workplace

Workstation Engineer

Workstation Architect

Director Workplace Solutions

Cross-over (2 or more word themes)

Director of Infrastructure User Experience

User Experience & Adoption Expert

Managing Director – Global Head of Digital User Experience

Employee Experience Transformation Lead

Employee Experience Manager Enterprise Operations

Director Employee Experience

Director of End User Experience

Director, Employee Experience, IT Planning & Analysis

End User Experience IT Engineer

Head of Global End User & Workplace Technology Services

End User Technology Experience Lead

User Experience Lead

Director of End User Technology Experience & Architecture

VP – Employee Workplace COE

End User Experience Lead

Global Head of User Experience and Analytics

Vice President, Information Services Support & End User Experience

Director, IT User Experience

End User Experience Manager

User Experience & Transition Manager

Team Leader, Workplace User Experience

Looking for a change? Check out open end user focused roles on the DEX Jobs board.