The First Certified DEXOps Cohort: Building the Discipline Behind Better Digital Experiences
Many organizations have invested in making the employee experience of technology more visible. The next step is building the operating model needed to act on what they see.
As DEX moves further into board-level conversations, this becomes more important. IT leaders need to show how the experience of technology connects to the outcomes the business cares about and create a repeatable way to improve it.
That is the role of DEXOps: a philosophy and set of practices for running the digital workplace with an employee-first, experience-centric mindset. Our training was built to give attendees a shared language for that discipline and a practical plan for bringing it back to their own organizations.
At Experience in Orlando, more than 400 professionals came together to build that capability through the first Nexthink DEXOps certification cohort.
A day dedicated to DEXOps
Professionals from across the globe joined to develop their knowledge, language and practical plans needed to take operationalize DEX at scale. This meant taking part in hands-on sessions, completing the coursework that went alongside and then passing their certification exams.
Three tracks, one discipline
The programme was designed to meet people at different stages of their DEXOps journey, from those building their understanding of the discipline to experienced practitioners ready to embed it more deeply across their organization.
The program offered three tracks:
- DEXOps Core: Introduction to the DEXOps discipline. The foundational track for anyone new to DEX and DEXOps. Attendees learned what DEX, a DEX-first approach and DEXOps mean, and worked through the framework.
- DEXOps Strategist: Setting up DEXOps through communication and value. An advanced track for strategic IT leaders. Attendees learned to articulate the value of DEXOps, identify their key stakeholders and the currency of value each one cares about, communicate with them, and build an execution plan for one or more DEXOps strategic objectives.
- DEXOps Technologist: Operationalizing DEXOps with technology and processes. An advanced, hands-on track for execution-oriented IT practitioners. Attendees learned to map use cases to breakthrough actions and to their organization's currency of value, define how success is measured, and put these use cases into practice.
Congratulations to our first cohort
Congratulations to the 142 professionals from across the industry are now the world's first certified DEXOps practitioners.
The cohort brought together people with a wide range of DEX experience, from those building the foundations of a program to those looking to take more established practices further. That is the point of DEXOps: there is no single environment, maturity level or route into it. The work starts with where an organization is today.
That same idea was at the heart of our Experience session, “There’s No One Way to Operationalize DEX: Lessons from the Real Teams Doing It”, where leaders from Vizient, Kimley-Horn and Ciena shared how they are making DEX work in their own organizations.
What is next for DEXOps training?
Further certification cohorts are planned for early 2027, giving more IT leaders and practitioners the opportunity to develop the knowledge, structure and confidence to put DEXOps into practice in their own organizations.
To be among the first to hear about further plans, register your interest here.