Tim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group.

The trio delve into the evolution of IT service desks, discussing the shift towards proactive and low-contact solutions. Matt also shares insights from his recent travels in Asia and draws parallels between personal journeys and the proactive IT mindset.

The conversation goes on to explore the impact of emerging technologies, AI, and the challenges of maintaining technological literacy in the workplace. Get ready for a deep dive into the future of IT service operations and the importance of staying ahead in the digital landscape.

To hear more interviews like this one, subscribe to the 

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

\nTim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group.\nThe trio delve into the evolution of IT service desks, discussing the shift towards proactive and low-contact solutions. Matt also shares insights from his recent travels in Asia and draws parallels between personal journeys and the proactive IT mindset.\nThe conversation goes on to explore the impact of emerging technologies, AI, and the challenges of maintaining technological literacy in the workplace. Get ready for a deep dive into the future of IT service operations and the importance of staying ahead in the digital landscape.\nCheck out our new show page \nhere \n(or just search for us on LinkedIn).\nTo hear more interviews like this one, subscribe to the \nDigital Employee Experience Podcast\n on \nApple Podcasts\n, \nSpotify\n, or your preferred podcast platform.\nListening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The DEX Show | Podcast #76 - Navigating the IT Service Revolution with Collinson Group

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