Introducing the Nexthink Service Graph Connector
Configuration Management Databases (CMDBs) are key elements of any IT infrastructure.
In large or growing organizations, however, successfully managing a CMDB is no easy feat. After all, IT Operations teams are responsible for managing tens of thousands of data points in dynamic environments. Lack of visibility, shallow troubleshooting, and the overall maintenance of a “healthy” CMDB can quickly lead to frustrations and result in expensive professional services support.
Thankfully, Nexthink has partnered up with ServiceNow—once again—to helps customers avoid these frustrations with the latest Service Graph connector.
The Nexthink Service Graph Connector
The connector allows customers to effortlessly enrich and enhance their CMDB environment with key Nexthink DEX intelligence to greatly improve visibility, simplify data ingestion, and accelerate time-to-value. ServiceNow administrators will gain a new level of context and understanding from the information provided on their dashboards.
As an official partner, the Nexthink Service Graph Connector is fully validated by ServiceNow, leverages ServiceNow’s new Identification and Reconciliation Engine (IRE) and is Common Service Data Model (CSDM) compliant.
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It is key to pair those two to deliver strong services with ServiceNow and enhance employee experience with Nexthink.
Bruno Pinon
Future of Work & Digital Workplace Director, Fujitsu
Connecting the dots
The Nexthink Service Graph Connector does not replace the CMDB, but rather enhances it with better data integrity. It retrieves and stores in the CMDB Configuration Items (CIs) related to devices, applications and their relationships.
This allows users to gain a comprehensive understanding of their IT landscape to help drive both decision-making and troubleshooting during change management, incident management and transformation activities.
Simplified, risk-free data import
A key benefit of ServiceNow Service Graph is its assurance of data quality throughout the ingestion process using design guidance, data governance and data reconciliation. This not only makes it dramatically easier to import data into the CMDB, but also guarantees a “healthy” CMDB from the start.
Scalability, security, quality
Thanks to the enhanced ServiceNow IRE, users can import massive data loads directly from Nexthink with minimal impact on performance, allowing even our largest customers to safely manage their CMDB landscape. In addition, this also makes it extremely resilient to failures, making the import process more secure than ever.
The Nexthink Service Graph Connector offers users a fast, secure and scalable way to import data and manage a healthy CMDB environment. They can effortlessly enrich and enhance IT Operations processes with key Nexthink intelligence to greatly improve visibility over digital services throughout their entire lifecycle by connecting the dots between devices and their applications.
Nexthink and ServiceNow
Nexthink offers a broad range of official integration capabilities with ServiceNow, such as:
To find out more, visit the Nexthink & ServiceNow Webpage.
To see Nexthink and ServiceNow in action, schedule a demo.
How to maximize your service experience with ServiceNow and Nexthink
Explore the steps required to shift to proactive service delivery that focuses on driving value for users.
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