The DEX Show | Podcast #29 – Architects of Flow w/ Jonathan Roberts (Forrester)
“You can architect a better employee experience, and if you give every single IT person that mandate, you’ve changed the game.” — Jonathan Roberts
IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.
But it requires nothing less than a revolution.
Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business.
We discuss:
- Highly engaged and burnt out employees nicknamed “tired rockstars”
- The connection between burnout/engagement and technology
- The evolving, amoeba-shaped definition for the workplace
- How IT can architect a better employee experience
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
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