
Lucas Videla
Lucas Videla is a Senior Product Marketing Manager at Nexthink with more than 10 years of experience in launching and driving adoption for tech products with a focus on sustainability and social responsibility.

ABOUT
Lucas Videla
Lucas Videla is a Senior Product Marketing Manager at Nexthink with more than 10 years of experience in launching and driving adoption for tech products with a focus on sustainability and social responsibility.
Employee Engagement|June 1
Nexthink Powers Employee Engagement with Exciting New Features

We are thrilled to share the latest updates and enhancements to Employee Engagement! At Nexthink, we continue to invest, innovate, and lead the way in facilitating two-way communication between IT and employees, powering self-help and direct communication for any of IT’s pressing needs. In this blog post, we’ll dive into five exciting new features and...
Blog|May 31
Elevate Customer-Facing Contact Centers with Nexthink

Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver exceptional customer experiences (particularly in high-volume consumer-facing industries such as financial services, telecom, travel, insurance, healthcare, online retail, etc.), it’s imperative to optimize contact center performance. How imperative? ...
Blog|April 11
5 Ways Nexthink Amplify Strengthens Your Service Desk

What does a normal day look like for your service desk? A flood of incoming tickets. Insufficient data to quickly find the root cause of issues. And a lack of remediation power to close tickets fast. Level 1 (L1) analysts are forced to spend time jumping across tools, reaching out to end users, or relying...
Blog|March 2
Your Service Desk Is Struggling – Amplify Can Help

Deliver DEX Insights Anywhere With Nexthink Amplify Nexthink recently announced the launch of Amplify, a browser-based solution to deliver Nexthink insights into any browser-based platform. For years, Nexthink has innovated with the aim to reduce the complexity of managing digital workplaces and to improve the digital experience of employees (DEX). Service desk and support plays...