In 2026, I think it’s safe to say that most mobile devices in enterprise organizations aren’t purchased just for their ability to make calls. And for millions of employees, especially frontline workers, their primary device isn’t even a laptop anymore - it’s a smartphone or tablet. Yet, mobile device insights have largely remained a blind spot for IT. UEM tools were developed to help manage configuration and enforce compliance for these devices, but they weren’t designed to answer the question that should matter most:
Can mobile users actually do their jobs?
Too often with mobile devices, the answer is “no,” leaving IT teams reacting to tickets or complaints after disruptions have already impacted productivity.
Laptops, desktops, and virtual sessions have traditionally been the focus of the digital workplace and, thanks to Nexthink, the employee experience of using those technologies is being managed with greater visibility and control than ever before. Now it’s time to widen that spotlight.
With many industries relying on mobile devices for business-critical processes, there is an urgent need to improve visibility and proactive management, giving IT teams better tools to support employee productivity wherever work happens.
We designed Nexthink Mobile Experience to meet that demand.
Proactive mobile experience management, at last
Nexthink Mobile Experience unlocks a proactive approach to mobile issue management, giving IT teams the real-time insights needed to improve the digital experience and device performance for mobile users.
Built in-house by the Nexthink team, Mobile Experience provides visibility into device, battery, and connectivity health across Android and iOS devices, with additional app activity insights available on iOS. The Nexthink Mobile app runs quietly in the background as a lightweight, VPN-less agent, capturing key data without impacting device resources.
These real-time insights are enriched with compliance and inventory data via Nexthink UEM connectors. As a result, IT teams gain a complete, contextual view into the root causes of issues currently plaguing their mobile workforce such as slowdowns, battery issues, or connectivity interruptions.
What Nexthink Mobile Experience delivers
Nexthink Mobile Experience extends the value of UEM tools by adding the critical missing layer: real-time visibility and actionable insights to truly optimize the mobile digital experience.
With Mobile Experience, IT teams can:
- Detect device performance degradation early: Monitor memory, storage, and deep battery health trends to identify devices at risk of failing before worker productivity is impacted.
- Understand the root cause of connectivity issues: Continuous Wi-Fi and cellular data network tracking allows IT to distinguish between user-side issues, such as poor signal due to the mobile device antenna, and infrastructure-side issues like weak Wi-Fi coverage in a facility.
- Gain continuous visibility into compliance and security posture: Track outdated OS versions, missing patches, and encryption status while adding context from device performance and app connections to better assess risk.
- Optimize hardware and battery refresh decisions: IT can move away from blanket refresh cycles by using a data-driven approach to determine which devices need a battery or full replacement and which can remain in use.
- Improve visibility into app usage and risks: Gain insights into mobile app activity through network connection trends to better understand app adoption, engagement, AI app usage, and identify any non-compliant apps that could pose potential security risks
All of these insights are surfaced through live, customizable dashboards, so teams can monitor the metrics and issues most relevant to their mobile estate. This visibility can shift the role of mobile IT teams from primarily managing compliance policies and inventory to truly optimizing how mobile workers interact with their devices.
An improved experience across every device
DEX management shouldn’t stop at the laptop. With Nexthink Mobile Experience, organizations can now extend their DEX strategy across every device employees rely on – ensuring that wherever work happens, IT has the visibility to support it.
Built natively in Nexthink Infinity, Mobile Experience ensures mobile device issues are no longer managed in isolation. IT teams now have a single pane of glass across all endpoints, bringing greater consistency and clarity into how digital experience is understood across the organization – without introducing additional tools or silos.
The result is simple, but powerful. With Nexthink Mobile Experience, IT teams can:
- See mobile issues UEM tools alone cannot detect
- Take action before employee productivity is impacted
- Optimize hardware and battery replacement strategies
- Extend the Zero Tickets vision to mobile devices
Learn more about Nexthink Mobile Experience.