Measure what matters.
Deliver fast. Improve efficiency.
Navigating IT challenges in the digital workplace requires meeting business demands, cutting costs, and ensuring employee productivity and satisfaction. The essential question: How to manage the unmeasured effectively?
Nexthink delivers a solution, providing complete visibility by measuring and benchmarking digital employee experience. This allows seamless identification and remediation of IT issues, ensuring swift delivery and transformation without disrupting the workplace ecosystem.
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Assess your starting point. Establish clear targets. Set milestones for your DEX journey.
In managing a digital workspace, the significance of DEX is evident. The hurdle, however, is the technology gap—leaving you uncertain about where to begin, what goals to set, and whom to measure against.
Enter Nexthink: an intelligent system that baselines and benchmarks your DEX, enabling faster delivery with reduced costs. Monitoring each employee's DEX in real-time, Nexthink evaluates perceptions and consolidates insights to benchmark experiences across IT solutions, applications, and configurations.
This unique metric incorporates technical measures and sentiment analysis to offer a comprehensive overview of your digital workplace experience.
By intelligently combining both technical data and sentiment metrics in your decision-making process, you can ensure that your efforts yield tangible results.
Your DEX Score provides all the necessary context and insights, enabling you to consistently enhance your digital employee experience with precision and confidence.
Obtain a Comprehensive DEX Score
This unique metric incorporates technical measures and sentiment analysis to offer a comprehensive overview of your digital workplace experience.
By intelligently combining both technical data and sentiment metrics in your decision-making process, you can ensure that your efforts yield tangible results.
Your DEX Score provides all the necessary context and insights, enabling you to consistently enhance your digital employee experience with precision and confidence.
Establish Your Digital Baseline
The Baseline DEX Score serves as a guiding compass for your IT team, offering clarity on its current position in the digital experience journey. It enables the identification and quantification of sources causing employee dissatisfaction, empowers the prioritization of employee-driven improvement initiatives, and facilitates the estimation of potential impact of changes and actions.
This Baseline DEX Score assessment provides insights into existing issues impacting employee experience, including device log-on duration, web browser crashes, critical business application freezes, overall connectivity, and antivirus signatures status.
Benchmark with Your Peers
Conduct a comprehensive benchmarking of your DEX Score across various dimensions, encompassing locations, teams, hardware, configurations, connectivity, and applications.
Draw insights by comparing your metrics with those of Nexthink’s 1,200 customers alongside established industry best practices.Gain valuable perspectives on what your peers are measuring and achieving in terms of digital employee experience success.
Benchmarking presents an opportunity to learn from their successes and consider how these practices could be effectively applied within your own organization.
Unlock Improvement Opportunities
Leverage continuous real-time measurement to promptly identify both positive and negative impacts of IT actions, enabling instant recognition of improvement opportunities, quick wins, and DEX improvement milestones.
Nexthink helps identify any potential deficiencies. Are employees expressing concerns about a recent process change? Is a new technology not performing as expected? Have efficiency and productivity improved or remained stagnant? As well as answering these questions, the solution suggests alternative approaches to help address these challenges.
Accelerate Transformations
Foster smooth and efficient change and transformation by evaluating the utilization of existing processes and tools.
Analyze user journeys and establish personas to facilitate a seamless transition with minimal disruption.
In general, a profound a profound, data-driven comprehension of users, their environment, and work preferences (i.e., their persona) is a fundamental requirement for any successful transformation initiative. This involves measuring both quantitative metrics and user sentiment to ensure a comprehensive understanding of the user experience landscape.