Service desks struggle with inefficiency
The typical service desk lacks information, diagnostics, and remediation capabilities to keep up. Tickets take too long to fix and issues are too often escalated to expensive high-level agents. Back-end solutions also consume too much time and resources to implement and regularly update. The end result: an expensive and inefficient service desk.
Nexthink Amplify gives service desk agents real-time AI insights and one-click remediation, so they can resolve issues quickly and reduce escalations. This helps teams deliver faster support and a better digital employee experience.
Amplify fits directly into your current service desk tools as a browser-based plug-in, providing without complex integrations. This improves first-level resolution, reduces MTTR, and provides agents with actionable data1 instantly.
Amplify is ready to use in under five minutes, with no need to manage updates or versions. Service desk teams can get started quickly and stay focused on supporting employees.
Agents see device and user fields, real-time insights, contextual troubleshooting data updated in real-time and available instantly. No end-user action is needed, so support is faster and less disruptive.
Checklists guide agents through diagnostics for specific issues, with supporting content and direct links to automated remediations. This helps teams resolve problems faster and more consistently.
Yes. Amplify provides one-click automated remediations from the Nexthink Library, so agents can fix issues in seconds and keep employees productive.
Yes. Remote actions can be assigned to specific roles and connected to checklist items, ensuring safe and reliable execution of the automated remediation.
No. Amplify automatically provides device and user details, so agents do not need to involve end users.
Results from automated remediations are added directly to the ticket, so records stay complete and up to date.
Amplify gives L1 agents the tools to diagnose and resolve issues quickly, reducing escalations and improving efficiency. This helps lower resolution times and supports a more productive service desk.
