Communication barriers keep IT reactive
IT needs to communicate timely information, fix issues collaboratively, and understand employees’ experience with technology. But waiting on tickets and relying on email keeps IT reactive, disconnected, and with a limited understanding of employee sentiment. IT needs a better way to communicate with employees.
Nexthink Employee Engagement, an integral part of Nexthink Infinity, enables IT teams to connect with employees through targeted campaigns that inform, collect feedback, and support self-service issue remediation. This employee reach helps IT resolve employee issues, understand their needs, and drive meaningful improvements across the organization.
Timely, targeted pop-up notifications and a two-way communication channel allow you to reach employees with campaigns only relevant to them. They achieve a higher response rate because they are delivered on the desktop making them much more effective than email.
You can notify employees about system maintenance, provide one-click self-help to a password reset, gather sentiment through feedback surveys, and encourage digital workplace best practices.
Campaigns can be launched manually, scheduled, or triggered automatically by specific events, with messages tailored to each employee’s context for greater relevance and impact. The campaign targeting and triggering system provides sophisticated control over when, how, and to whom campaigns are delivered, enabling precise and effective employee engagement while respecting user experience and organizational needs.
The campaign system provides comprehensive capabilities for global customization, enabling organizations to maintain consistent messaging while adapting to local languages, cultures, and business requirements. This ensures effective communication across diverse global workforces while respecting regional differences and preferences.
The combination of proactive self-help, instant communication, automated remediation, and real-time feedback creates a multiplier effect that dramatically accelerates issue resolution across the entire organization. Employees benefit from guided self-help and immediate fixes. IT receives real-time results, customized reports, and cross-campaign analysis, offering clear insights into employee needs, behaviors, and sentiment.
Employee Engagement educates employees and encourages energy-saving habits that contribute to your organization’s sustainability objectives.
During incidents, employees receive immediate, targeted notifications on their desktop that keep them informed without having to check their email or phone and enable a quick response.
