Fix easy. Resolve fast. Always.
Service desk teams face challenges in a dynamic workplace, aiming to do more with less. Without real-time unified user and device information, they rely on employee-reported issues, leading to constant firefighting, escalated resource needs, and higher costs.
It's time for a change. A solution providing actionable intelligence for swift incident resolution, improved employee satisfaction, and maximum efficiency is essential for your service desk.
Trusted and Loved by Our Customers
Reduce MTTR. Elevate experience.
In a changing workplace, tech challenges impact productivity. Current tools fall short in linking employee problems to experiences.
Enter Nexthink: it bridges the gap, providing a solution to understand, diagnose, and resolve issues from the employee's perspective. Agents gain insights for fast problem-solving, resulting in significantly reduced MTTR and an enhanced collective digital experience for employees.
Integrate Nexthink's advanced insight into your IT Service Management (ITSM) system to empower support agents for the faster handling and resolution of support tickets.
Access comprehensive details about device hardware, operating systems, and other crucial attributes, streamlining the information-gathering process, and saving valuable time.
Utilize custom checklists within the ITSM interface for proactive diagnostics. These checklists assist in identifying potential issues with devices and enable support teams to execute remote actions as solutions directly on the target device.
Integrate with ITSM Seamlessly
Integrate Nexthink's advanced insight into your IT Service Management (ITSM) system to empower support agents for the faster handling and resolution of support tickets.
Access comprehensive details about device hardware, operating systems, and other crucial attributes, streamlining the information-gathering process, and saving valuable time.
Utilize custom checklists within the ITSM interface for proactive diagnostics. These checklists assist in identifying potential issues with devices and enable support teams to execute remote actions as solutions directly on the target device.
Apply Proactive Remediations
Address recurring issues on end-users' machines proactively, resolving concerns before users even become aware of them. This proactive approach minimizes calls and user-logged tickets to the service desk, ensuring seamless operations.
Achieve full automation in remediating specific issues across multiple targeted devices, eliminating the need for manual intervention.
Automatically detect known issues on devices and trigger remediation scripts without requiring employee interaction.
Improve MTTR
Leveraging Nexthink's actionable insights, AI-based diagnostics, and real-time remediation enhances the service desk's ability to swiftly address assigned tickets.
Additionally, they can enable the service desk to proactively identify and resolve other device issues, preventing the emergence of future tickets.
With the power of Nexthink, theservice desk can handle more complex tickets in-house, eliminating the need for earlier escalations. This contributes to a reduced Mean Time to Resolve (MTTR) and an increased First Call Resolution rate.
Prevent Incidents
Conduct scheduled mass healing operations across the enterprise by running automated remediation on a group of devices or all devices.
Automatically initiate remediation scripts when a known issue is detected on a device, requiring no employee interaction.
This proactive approach aids in preventing IT issues from occurring in the first place.
Shift Left
Embrace a revolutionary self-healing and self-service approach, empowering PCs to autonomously address issues while enabling end users to resolve problems independently. This transformative strategy significantly reduces the quantity of repeat calls to the support help desk.
Experience a substantial decrease in the volume of issues handled by L1 analysts, allowing them to redirect their focus to more challenging problems that were traditionally within the domain of L2 and L3 analysts.
Simultaneously, Nexthink Intelligence also equips L2 and L3 analysts with the tools to resolve issues of higher complexity swiftly and effortlessly. This strategic shift optimizes resource allocation and enhances overall efficiency across support tiers.