Deploying Microsoft’s latest communication and collaboration tool can represent significant challenges for IT support. They need to manage the secure and seamless migration of thousands of employees and their devices. Nexthink enables enterprise IT to gain control and visibility over the entire Teams deployment process – from planning to sustaining – to ensure performance efficiency, service adoption and employee satisfaction.
Ensure pre-migration readiness
Evaluate the IT estate’s readiness with real time insight over users, devices and infrastructure to create the best possible deployment strategy based on available resources and performance capabilities. Identify early adopters for pilot groups before committing to a full migration.
Migrate with total control
Full visibility over service performance and satisfaction
Monitor and correlate technical data with sentiment feedback from different pilot groups to get a better idea of your employees’ experience. IT can also measure adoption in real-time and compare Teams performance to other tools, allowing them to engage with unsatisfied or non-compliant users.
Sustain superior service quality
Measure, engage and take action for continuous improvement
Gain real-time visibility over the landscape to instantly detect, diagnose and resolve all kinds of service disruption with remote or automated remediation capabilities and send targeted engagement campaigns to better understand your employees’ experience with Teams.