Global head of end-user services engineering, Mark Dobson-Hill shares the value-driven approach that transforms ‘colleague experience’ at scale for world-leading professional services firm, Marsh McLennan.
Mark discusses:
- The journey to modernize the end-user services engineering (EUSE) function.
- The crucial data insights uncovered from a colleague perspective, and how the EUSE team prioritize actions based on outcome and high impact.
- Their strategic approach that follows best-practices from industry peers, established a center of excellence, and focuses on proving value across three major areas of the business to scale for success.
