We Are Nexthink: 10 Questions with Moritz Mager

Name: Moritz Mager

Job Title: Key Account Manager

Office Location: Central Europe

Pronouns: He/Him

1. Tell us a little bit about your role at Nexthink – what team do you work on?

I work on the best sales team at Nexthink and take care of all strategic accounts in Germany along with my colleagues. As a Key Account Manager, I have a number of accounts I’m responsible for. In this rapidly changing world, a customer’s challenge is often understanding how to keep pace with innovation, cultural changes, and IT developments. The key then is to identify solutions and ask them if they might be interested in support. Together with our technical experts (Solution Consultants), we explain what Nexthink is doing and how their challenges could become opportunities. Everything following is orchestration, my manager used to say. Being in frequent contact with customers, making sure everybody knows what to do, and working together with all our Nexthink team members in Consulting, Product Development, Marketing, Management, and Operations is my daily business. Everything leads towards a closed deal at the end and a new customer onboard. However, the job is not done then. It is still very important to stay engaged with my customers. There is always work to do in this very fast turning IT world.

2. Can you describe your career path that led you to Nexthink?

About three years ago, I joined Nexthink as a Business Development Representative at our London location. I was responsible for creating new opportunities, reaching out to new contacts, and booking meetings for our Account Managers in Germany, Austria, and Switzerland. With Covid-19 and everybody working from home, it became easier to meet people virtually instead of doing on-sight meetings. I was able to personally take over some of these first meetings even though I was still based in London. That was a great opportunity for me to experience what it would take to be in sales. Mid 2020, I had the opportunity to work in a transitional role that would put me on track to be an Account Manager. With some luck and strong support by several managers, I moved completely into our sales organization in Central Europe. Overall, I’m very thankful for this great career opportunity and the trust many people had in me.

3. What’s your favorite thing about working at Nexthink?

It may sound obvious, but I’m very passionate about our product. I really believe we give our customers a powerful solution to make their company ready for a culture change: putting employees in the center of IT.

I also enjoy our international setup and multi-nationality of colleagues. It is always very funny coming together at events throughout the year. Even working from home is cool because everybody is just a click away. In my entire time at Nexthink I never had a feeling of disturbing someone if I called them right away. I personally think this is outstanding and I’m hoping we will keep this behavior even through our rapid organizational growth.

4. What is a project or something you’ve worked on at Nexthink that you’re most proud of & why?

Oh, this is a tough question. I mean, everybody gets excited when a deal is finally closed. However, there was this one deal which took ages and it seemed to be a never-ending story. More than one year later, it was almost about to close but, in the meantime, there had been changes in our product. Therefore, we needed to discuss certain agreements all over again. But hard work pays off and we made it one of the most successful stories in 2021.

5. What are you most excited about for the future of Nexthink?

The journey the company is heading for. Our product development pipeline looks fantastic, and I think this is very important to keep our customers happy and satisfied.

6. What are 3 words that you’d use to describe Nexthink?

Future-focused, positive, exciting

7. What’s your favorite vacation spot and why? Have you been recently or have any upcoming trips planned?

Well, those who know me would agree, somewhere in the mountains. I absolutely love to ski in the winter or hike when the snow is gone. The rough nature keeps us grounded and sets everything in a new perspective. For me, these conditions are perfect to fuel up energy. I prefer to go to Switzerland because they have the most fascinating landscape for these activities in Europe. And thank God yes, next trip is already planned.

8. What’s the most played song or artist on your Spotify playlist?

Quick check on my Spotify 2021 recap: Outgrown by Monolink

9. What’s the best piece of advice you’ve ever received?

Always try something new, no matter how anxious you might feel in that moment. Use your experience to keep going with the opportunities that excite you. Push yourself to repeat this process again and again, never rest in what you’ve already done. This is potentially the only approach in discovering your talents.

10. If you could trade lives for one day with any person past or present, who would it be and why?

It would be someone along the lines of Elon Musk or Steve Jobs. Not for the fame, power, or influence. More to understand how they think and create something new. How do these people find their focus and what happens if something fails? In my opinion it would be really fascinating to discover what is achievable if you have almost endless resources to try something and any limits are most likely just in your head.

PublishedSeptember 26th, 2022

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