Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing
Nexthink has published dozens of surveys over the years that shine a light on the growing complexity of End-User Computing and the new category of DEX.
Whether you’re new to the space or an industry expert, you should keep these statistics handy for your next interview or IT Ops meeting.
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1) Those in DEX-related jobs make nearly 2x the industry average
Partnering with renowned research firm, Vanson Bourne, we found that employees in DEX positions earn an average salary of $116,501 across the US, United Kingdom, Germany, & France (2021). In senior DEX-focused roles in the United States, they earn almost 83 percent above the average IT salary in that country.
2) There are 4 factors that influence the highest salaries
- Company size
- annual revenue
- employee age
- industry
Want to see the data? Click here to learn more.
3) One Quarter of Employees Use +26 Apps at Work
It’s safe to assume the average office worker is reliant upon one too many vanity apps for “productivity” sake. We partnered up with Gartner Peer Insights, and surveyed 200 IT executives in North America and EMEA, and the results were eye-opening. It’s likely IT is oversupplying software tools and services (and thus wasting money). There’s an opportunity here for tool consolidation and a more efficient DEX.
4) Tech Disruptions Take 28 Minutes on Average to Resolve
In a survey of 3,000 senior IT leaders and employees, we discovered a single tech disruption requires on average nearly half an hour to resolve and an additional 25 mins for the user to regain focus!
5) IT Issues Occur on Average, 2x per Week
In the same survey, employees revealed they encounter about two technology-related issues per week.
6) Nearly 50% of End-User Problems Go Unreported
IT has always been concerned with its ability to quickly respond to tickets and calls into the Help Desk. What’s alarming, however, is that most problems go unreported. Employees simply put up with a slow internet connection or grainy video call. Without a true end-to-end DEX solution, you’ll never have the visibility and assurance that your employees are truly satisfied with their digital services!
7) IT Only Sees 50% of Issues w/ New Technologies
Is that new rollout complete? Great. Any idea if it’s working? Nope!
IT leaders have revealed in our surveys that they have only 45% visibility into new technology deployments. That’s simply not good enough.
8) Ready for Windows 11? Most Teams Are Nowhere Close!
October 14, 2025 will be here faster than you think. While examining over 3M anonymous customer devices from 457 organizations, we found that 40% are ready to upgrade today, but the remaining 60% require significant upgrades for incompatible hardware, software, or OS.
9) Slow Startup Time Comes Down to 3 Controllable Variables
During the first few weeks of trialing our platform, we examined data from 3M anonymous customer devices and found the average startup time was a staggeringly slow 4.64 minutes!
The reason? The startup time was impacted by 3 controllable variables:
- The number of Installed Apps (some devices had over 150+ installed software apps!).
- The number of apps that automatically run during startup.
- Old Windows versions.
10) A Slow Startup Time Translates to Huge Energy Waste
A computer that takes longer than 5 minutes to start, can produce, at a minimum, 450 tons of CO2 emissions per year—or the equivalent of 50,636 gallons of gasoline!
11) 50% of Software Seats Are Vacant
This time we looked at 6 million anonymous customer devices from 9 industries, and 12 regions, and discovered that roughly half (49.96%) of all installed software and licensed SaaS applications went unused by employees! Simply knowing whether a software package is installed or not isn’t good enough. EUC Teams should have access to view software usage and end-user sentiment.
12) Looking at 1.38M Old Devices, Only 2% Need to Be Replaced!
We found that only 2% of older generation devices (+3 years old) should be replaced with new hardware. The rest can be repaired with a simple RAM upgrade or by optimizing startup performance. In fact, the age of the device made little impact on overall performance!
13) The worst effect on work experience? #2 Connectivity Problems & #3 IT Support
In The Drivers of DEX study, we collected insights from 1,000 knowledge workers and found that the 3 worst impacts on work experience include:
- Work interruptions
- Internet, Wi-Fi, VPN connectivity issues
- IT Support
14) Poor DEX plays a big role in employee burnout/turnover
78% of HR Leaders & 76% of IT Leaders surveyed across North America told us they think poor/unreliable IT services play a significant role in employee burnout and turnover. In fact, a negative DEX was referenced as being worse than a difficult commute!
15) When Tech fails, IT Support is the 3rd Option for Employees
Knowing that employees only report half of their tech problems, we wanted to know what they typically do when faced with an issue. Asking 1,500 employees, we discovered that IT support is their 3rd Their first is ‘rebooting the device’, and the second option is ‘asking colleagues if they’re experiencing the same problems’.
{As a reminder, this fall we’ll publish a new State of The DEX Industry Report. Subscribe to the Hub newsletter and we’ll send it direct to your inbox!}
