CrowdStrike troubleshooting

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CrowdStrike troubleshooting

Latest Version: 1.0.0.0
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Released on July 21, 2024

This content can be installed directly from the in-product library in your Nexthink Infinity platform. For details on how to access the in-product library click here.

Description

Problem

Due to a recent update, many devices with CrowdStrike agents have encountered significant stability issues, such as system crashes and reboot loops. Without visibility into those impacted devices, it could take your EUC and support teams a costly amount of time to detect the scale of the issue in your environment and prepare for the next step to fix them.

Solution

Detect devices at risk from the current CrowdStrike outage, as well as those impacted and experiencing stability issues. Then, you can assess the impact and take appropriate action.

Expected value

Proactive visibility into faulty CrowdStrike agents will allow you to:

  • Assess the scale and scope of the issue in your environment.
  • Mitigate escalation issues by targeting your fix and avoiding further endpoint crashes.

Versions

  • 1.0.0.0 - 21 Jul 2024 - Initial release.

Platforms

Windows
macOS

Compatibility

V2024.1 and later