In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.
Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both together.
Sam’s selects the ‘Early Milestones on the Path to Proactive IT’ panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins.
Here’s where you can find these presentations and more: the Experience Everywhere event on-demand site.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
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