Service Desks Struggle With Inefficiency
The typical service desk lacks information, diagnostics, and remediation capabilities to keep up. Tickets take too long to fix and issues are too often escalated to expensive high-level agents. Back-end solutions also consume too much time and resources to implement and regularly update. The end result: an expensive and inefficient service desk.
Strengthen the Service Desk & Improve Support
Nexthink Amplify puts comprehensive, real-time AI insights and remediation power at frontline agents’ fingertips to help them close tickets faster and escalate less. Reduce the pain and speed the gain of IT support for agents and end users alike.
Drive Service Desk Efficiency
As a seamless part of your Service Desk tooling and workflow, Nexthink insights enable L1 agents to confidently respond more quickly to a broader range of issues, reducing costly escalations and driving resource efficiencies across end-user support.
Easy Set-Up and Maintenance
Unlike traditional back-end integrations, Amplify can be set up, configured, and deployed across the service desk in less than five minutes, minimizing time to value. Any requirement to update and manage versions is erased.
Improve Employee Satisfaction
It is critical to equip agents to continuously delver against ever-increasing service quality standards and expectations. By embedding AI intelligence-based actionable insights directly into service desk agent workflows, Nexthink Amplify streamlines IT – employee interactions, redefining what the IT support experience feels like to employees.
Why Nexthink?
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Discover Key Features
Unified Device & User Properties
Agents get a consolidated, real-time view of all key attributes of employees and their device properties in a single pane – no user involvement required. Amplify can be configured to pull and display this information automatically, or to retrieve the information with a single click.
Smart & Actionable Checklists
Nexthink checklists give agents clear perspective on specific problem areas for fast, unambiguous diagnostics. Create as many checklists as desired, enriching them with supporting content, and links to specific remote actions to speed and scale remediation.
One-Click Remote Actions
Leverage the deep Nexthink library of pre-configured remote actions, ready to launch within seconds. Link and limit remote actions to any role and tie them to specific checklist items to help agents execute fixes with confidence and efficiency with results automatically populated into the related ticket.
We faced big challenges concerning insights into the IT stability of our digital workplace performance. Nexthink showed us where we had to begin to measure and evaluate in order to improve.
I encourage everyone to embed Amplify into their ITSM systems. The integration is seamless and the results we experienced are incredible: a 5-minute reduction in handling time and 12% reduction in MTTR, after just a few months of deployment.
With Nexthink, we needed a tool to present all the different data in a readable way. With Nexthink we’ve received readable data in order to improve the digital experience.
We faced big challenges concerning insights into the IT stability of our digital workplace performance. Nexthink showed us where we had to begin to measure and evaluate in order to improve.
I encourage everyone to embed Amplify into their ITSM systems. The integration is seamless and the results we experienced are incredible: a 5-minute reduction in handling time and 12% reduction in MTTR, after just a few months of deployment.