Missing visibility for every call & session
Collaboration applications underpin today’s productive employee experience, with single-employee issues impacting multiple teams. Because IT lacks visibility into employee hybrid work environments and the networks underlying these tools, poor employee experience can go undetected for far too long - until the tickets flood in.
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Collaboration Experience is a Nexthink Infinity capability that gives IT teams clear, end-to-end visibility into employee collaboration tools like Teams and Zoom. By validating, isolating, and resolving performance issues, it helps ensure employees can connect and work together without disruption.
Collaboration Experience covers employee calls and sessions across leading apps like Teams and Zoom, as well as meeting rooms and the hardware that supports them. This broad coverage helps IT teams support every aspect of digital collaboration.
By combining advanced analytics with clear recommendations, Collaboration Experience brings together device, configuration, call, and network data. This helps IT teams quickly identify the root cause of issues and route them to the right experts for faster resolution.
Yes. With proactive monitoring and built-in recommendations, IT teams can spot and address potential performance or availability issues before employees are affected.
Yes. Real-time alerts on call quality give IT early warning of emerging issues and automatically initiate comprehensive diagnostics when issues are detected so they can resolve Teams and Zoom problems before employees notice or submit tickets.
Built-in diagnostics provide end-to-end visibility from high-level organizational trends down to individual call sessions or room diagnostics, combining real-time performance data with historical analysis to enable both proactive monitoring and reactive troubleshooting.
Yes. Collaboration Experience benchmarks call quality, so you can compare Teams and Zoom performance across your organization and see how you stack up against others.
With detailed session context, IT teams gain the data they need on application, meeting room, and hardware performance. This insight transforms your organization from a reactive consumer of vendor services into a proactive manager with comprehensive visibility into vendor performance, enabling data-driven vendor relationships and strategic decision-making.
https://nexthink.com/blog/introducing-nexthink-infinity Nexthink’s AI platform for Digital Employee Experience (DEX) gives IT and business leaders real-time visibility and control over every digital workplace change accelerating employee productivity and business outcomes that competitors cannot match.
Request a Nexthink demo to see how Collaboration Experience can help your teams work better together.
